我國企業組織對電子化績效與學習支援之需求評析及影響需求因素

Needs Assessment and Analysis and Influenced Factors for Electronic Performance and Learning Support in Taiwan's Corporate Organizations

張基成(Chi-Cheng Chang) ； 蔡佩芬(Pei-Fen Tsai)

《技術及職業教育學報》 5期 (2002/07) Pp. 81-116

摘要

本研究皆在探討企業組織對於電子績效支援系統的需求情況及影響需求的因素。本研究以企業組織的人力資源發展或教育訓練工作人員為問卷詢問對象，進行企業組織對EPSS的需求評估調查。樣本的選擇為根據天下雜誌出版的一千大製造業、五百大服務業、一百大金融保險業，以及商業週刊1000大企業排名。依分層隨機抽取545家，共發出545份問卷，有效回收246家，回收率為45.14%。問卷內容並經過前測與預試，預試與正式問卷的Cronbachα值皆大於0.8以上，具有一定的信度與效度。採用的統計分析方法包含次數分配與百分比分析、單因子變異分析、相關分析與逐步多元迴歸等統計方法。本研究結果發現(1)不論是企業組織主觀認定或是客觀推論對EPSS系統的需求，多數企業組織認為對EPSS之需求程度約佔了80%以上，表示我國企業組織對ESPS系統其有一定程度以上的需求。(2)在企業組織變項中，不論企業組織的行業別、員工人數群、電腦使用率類別，甚至是實施電腦化作業的年數別在EPSS的需求表現上並無顯著差異。(3)不同的個人職務與年資在EPSS需求上有顯著差異。(4)個人工作年資及資訊系統缺失與EPSS需求有相關。(5)資訊系統的缺失程度是目前所知強烈影響EPSS需求的一大因素。(6)生手與低職務者較需要EPSS系統。(7)教育訓練缺失對EPSS需求的影響不大。

關鍵字

績效支援 ； 學習支援 ； 電子績效支援系統 ； 需求評估 ； 需求分析

並列摘要

This study aims to assess and analysis the needs of Electronic Performance Support Systems (EPSS) in corporate organizations, and to explore the inf1uenced factors in the needs. Survey target groups are corporate HRD and training professionals, which samplings are selected from Tei-Hi Magazine (top 1000 manufactures, top 500 services, top 100 finances and insurance) and Business Weekly (Top 1000 companies). Totally 545 companies are randomly selected and mailed survey questionnaires, effective reclamation is 246 companies with ratio 45.14%. Content of the questionnaire is revised though the pre-test and pilot study. The Cronbach α coefficient is large than 0.8, the reliability and validity are thus enough. The statistical methods used in this study includes: frequencies, one-way ANOV A, correlation, and stepwise mu1tiple regression. The results of the study are as follows: (1) Around 80% companies have over-general needs on EPSS. (2) There is no statistically significant difference on EPSS needs for business types, employees, computer uses, years of computerization. (3) There is a statistically significant difference on EPSS needs for job types as well as for seniorities of employees. (4) Working seniority and deficiency of information system are correlative with EPSS needs. (5) Deficiency of information system is a strongest factor that affects EPSS needs. (6) Tenderfoot worker and lower level of job of worker more need electronic performance support. (7) Deficiency of corporate training does not affect the needs on EPSS.

並列關鍵字

Performance Support. Learning Support ； EPSS ； Needs Assessment ； Needs Analysis