As no library in the world had fully automated Radio Frequency Identification (RFID) technology to handle borrowing, returning, sorting and stocktaking, National Library Board, Singapore worked with ST Logitrack to pioneer the development.With RFID, checking out is easier and faster. The borrower slots his membership card into a slot. He then places the item on the blue pad at the checkout station and removes his library card and the date-due slips. With the use of RFID, library items are immediately updated as they are slotted into the bookdrops. There was no need to assign staff to cancel the loans and there was ”Zero wait time” for library patrons.The electronic system made it much easier for NLB to train the large pool of part-time staff to put books back on the correct shelves.In August 2000, a contract was signed with ST Logitrack to install ELiMS system in all NLB libraries. In December 2000, NLB and Logitrack were jointly awarded the International Certificate of Grant of Patent for ELiMS. It has saved NLB more than US$28 million in staffing cost and library users saved an estimated 5.6 million hours a year in queuing time.
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