知識管理導向企業流程再造模式之研究－以工程顧問機構為例

Km-Oriented BPR for A/E Consulting Firm

鄭明淵(Min-Yuan Cheng) ； 黃志民(Chih-Min Huang)

《中國土木水利工程學刊》 20卷3期 (2008/09) Pp. 443-460

https://doi.org/10.6652/JoCICHE.200809_20(3).0012

摘要

本研究以知識管理(KM)為主軸，結合企業流程再造(BPR)建構「知識管理導向企業流程再造模式」，將KM融合落實於日常作業流程中，強化提昇企業創新與競爭能力。本文以「知識、角色、功能、控制」四大觀點為基礎建構流程模型，並首創將知識管理單迴路與雙迴路學習概念應用於企業流程分析工作，再利用「知識／作業／流程目標達成矩陣」及「知識生命週期建構表」確認找出現行流程效能與服務缺口，作為新流程設計的參考。最後，本研究以「工程顧問機構工程成本估算流程」為例，提出KM導向流程再造建議，驗證模式的可行性，以作為後續研究之參考。

關鍵字

企業流程再造 ； 知識管理

並列摘要

Combining Knowledge Management (KM) with Business Process Reengineering (BPR), this study develops a KM-oriented BPR model. This model integrating KM with BPR can not only be used to strengthen the loosely structured and highly complicated process of the architect/engineering consulting (A/E) firm, but can also increase competitiveness. This study developes and represents business processes based on modified ARIS comprising four points of view, namely knowledge, role, function, and control. This study pioneers the application of single loop and double loop learning methodology within KM to analyze the business operation process. Thus, process performance and service gaps are identified using the Knowledge/Activity/Process Achievement Matrix and Knowledge-Life-Cycle constructing sheets respectively. Based on the process analysis results, a KM-oriented process has been redesigned and developed. Furthermore, the feasibility of the research results is identified and tested by one real case study. To some extent, this study establishes a new agenda of KM-oriented process reengineering for future research.

並列關鍵字

business process reengineering ； knowledge management