Communication, Negotiation and Conflict Resolution in Public Management Development

從溝通、談判與衝突解決探討公共管理之發展

宋學文(Hseik-Wen Soong)

《中國行政評論》 8卷2期 (1999/03) Pp. 21-43

https://doi.org/10.6635/cpar.1999.8(2).02

摘要

本論文強調今日之公共管理不但著重傳統行政管理之「效率」問題，也同時重視人在處理公共事務時之「價值」問題;而此價值問題之解決不能以傳統之行政命令作為手段，必須借重溝通與談判之技巧才能臻其功。因此，本文除了闡述公共管理之發展與沿革外，更分析了傳統行政管理中忽略溝通與談判所產生之弊病與解決之道。

關鍵字

公共管理 ； 溝通理論 ； 談判策略 ； 衝突管理

並列摘要

The range of public management has greatly exceeded that of traditional public administration, while the traditional paramedic vertical management system has gradually been replaced by the flat horizontal management system. As a result, in public management nowadays, we have to emphasize not only ”efficiency” but also ”value.” Following this trend, more and more public affairs must depend on the ”two-way symmetric communication,” instead of ”one-way communication,” to be accorded with the spirit of modem public management. In the present essay, the author would set out to integrate communication theory into the analytical structure of public management on the theoretical basis of ”humanism.” Further illustrations would be made on the practical and strategic sides of conflict management, so that we can fully explore the roles of communication and negotiation in conflict management.

並列關鍵字

Public Management ； Communication Theory ； Negotiation Strategies ； Conflict Resolution Management