大腸直腸癌病患對化學治療等待注射及滿意度之改善方案

Satisfaction Improvement Project for Patients with Colorectal Cancer Receiving Chemotherapy

陳玉珍(Yu-Chen Chen) ； 陳瑤琪(Yao-Chi Chen) ； 康靜芬(Ching-Fen Kang)

《腫瘤護理雜誌》 4卷1期 (2004/09) Pp. 23-34

https://doi.org/10.6880/TJON.200409_4(1).03

摘要

The purpose of this project was to evaluate the attitude of patients with colorectal cancer toward chemotherapy in order to shorten the waiting time and improve the satisfaction level of chemotherapy. Before the improvement program was implemented, the average satisfaction level of colorectal cancer patients for chemotherapy was 3.11, between the level of ”satisfied” and ”fair”. In addition, lack of well-developed chemotherapy education materials and wasting much time for the laboratory reports were also presented in our study. Improvement project was designed to correct these deficits. Chemotherapy education materials was established and waiting time for laboratory reports was shortened. After the improvement program, the satisfaction level increased to 4.02, between ”satisfied” and ”very satisfied”. It reached statistically significance (t=-8.4, p＜0.001). The mean waiting time for laboratory report shortened from 111 minutes to 57 minutes (t=-11.69, p＜0.001). The mean waiting time for starting chemotherapy shortened from 300 minutes to 227 minutes (t=-6.13, p＜0.001). Both changes were statistically significant. By establishing a complete nursing instruction through the improvement project, these patients receiving chemotherapy may gain an instant and continuous nursing care.

關鍵字

化學治療 ； 等待時間 ； 滿意度

並列摘要

The purpose of this project was to evaluate the attitude of patients with colorectal cancer toward chemotherapy in order to shorten the waiting time and improve the satisfaction level of chemotherapy. Before the improvement program was implemented, the average satisfaction level of colorectal cancer patients for chemotherapy was 3.11, between the level of ”satisfied” and ”fair”. In addition, lack of well-developed chemotherapy education materials and wasting much time for the laboratory reports were also presented in our study. Improvement project was designed to correct these deficits. Chemotherapy education materials was established and waiting time for laboratory reports was shortened. After the improvement program, the satisfaction level increased to 4.02, between ”satisfied” and ”very satisfied”. It reached statistically significance (t=-8.4, p＜0.001). The mean waiting time for laboratory report shortened from 111 minutes to 57 minutes (t=-11.69, p＜0.001). The mean waiting time for starting chemotherapy shortened from 300 minutes to 227 minutes (t=-6.13, p＜0.001). Both changes were statistically significant. By establishing a complete nursing instruction through the improvement project, these patients receiving chemotherapy may gain an instant and continuous nursing care.

並列關鍵字

chemotherapy ； waiting time ； satisfaction