諮商滿意量表發展之研究

A Study on the Development of the Counseling Satisfaction Inventory

陳慶福(Ching-Fu Chen) ； 姜淑卿(Shu-Qing Jian)

《中華輔導與諮商學報》 29期 (2011/04) Pp. 105-135

https://doi.org/10.7082/CJGC.201104.0105

摘要

The purpose of this study was to develop the Counseling Satisfaction Inventory (CSI), a new assessment on clients' satisfaction for clients who are counseled by college counseling centers or community counseling centers. The CSI was analyzed in terms of (a) its factor structure and (b) the reliability of the subscales. Parallel analysis (N=542) revealed two factors: Facilitating & Positive Relationship and Change & Effectiveness, which accounted for 54.25% of the total variance. Internal consistency of the scales was determined by Cronbach's alpha coefficient, which was .95 for the total 23-item inventory. Reliability estimate of the two subscales were .92 and .91. The test-retest coefficient of CSI over a 3-week period was .81 (N=54). The obtained data were also analyzed by structural equation modeling. The 10-item short form of CSI had better fit indices than that of the 23-item full inventory. The findings also suggested that clients who were counseled by college counseling centers were much more satisfied than the clients who received counseling from community counseling centers. Implications for using the CSI and recommendations for further development were discussed.

關鍵字

平行分析 ； 探索性因素分析 ； 幅合效度 ； 諮商滿意 ； 驗證性因素分析

並列摘要

The purpose of this study was to develop the Counseling Satisfaction Inventory (CSI), a new assessment on clients' satisfaction for clients who are counseled by college counseling centers or community counseling centers. The CSI was analyzed in terms of (a) its factor structure and (b) the reliability of the subscales. Parallel analysis (N=542) revealed two factors: Facilitating & Positive Relationship and Change & Effectiveness, which accounted for 54.25% of the total variance. Internal consistency of the scales was determined by Cronbach's alpha coefficient, which was .95 for the total 23-item inventory. Reliability estimate of the two subscales were .92 and .91. The test-retest coefficient of CSI over a 3-week period was .81 (N=54). The obtained data were also analyzed by structural equation modeling. The 10-item short form of CSI had better fit indices than that of the 23-item full inventory. The findings also suggested that clients who were counseled by college counseling centers were much more satisfied than the clients who received counseling from community counseling centers. Implications for using the CSI and recommendations for further development were discussed.

並列關鍵字

confirmatory factor analysis ； convergent validity ； counseling satisfaction ； exploratory factor analysis ； parallel analysis

參考文獻

教育部（2007）。台灣各公私立大學院校名錄。2007 年9 月15 日，取自：http://tw.org/education/ListofTaiwanPostsecondaryInstitutions/。

台灣輔導與諮商學會（2007）。台灣輔導與諮商學會諮商專業倫理守則。2007 年10 月3 日，取自：http://www.guidance.org.tw/。

World Health Organization (2000). Client satisfaction evaluations: Workbook 6. Retrieved October 5, 2007 from http://www.whqlibdoc.who.int/hq/2000/WHO_MSD_MSB_00.2g.pdf/.

Bergin, A. E.(ed.),Garfield, S. L.(ed.)(1994).Handbook of psychotherapy and behavior change.New York:Wiley.

Bordin, E. S.(1979).The Counseling Psychologist.