護理主管3C成長團體歷程之現象

The Phenomena of the 3C Learning Group for Nursing Leaders

蕭淑貞(Shu-Jen Shiau) ； 羅素貞(Su-Chen Lo) ； 魏麗麗(Li-Ly Wei) ； 張元玫(Yuan-May Chang) ； 楊麗瑟(Li-Se Yang) ； 辜國隆(Kuo-Lung Ku) ； 陳小蓮(Hsiao-Lien Chen) ； 鈕淑芬(Shu-Fen Niu)

《實證護理》 3卷1期 (2007/03) Pp. 16-26

https://doi.org/10.6225/JEBN.3.1.16

摘要

為了促進護理主管在行政領導能呈現照顧(care)、關懷(concern)及悲憫(compassion)(3C)的理念與態度，以達到以人為本的良好護理品質，故組成「護理主管3C成長團體」。本研究目的即為探索此團體歷程的現象，經由行動研究法，進行規劃、行動、觀察、省思、規劃的循環與螺旋的研究過程。研究對象為主導者（本文第一作者）、臨床護理主任及病房護理長，經過九次的主管3C成長團體，研究結果呈現⑴建構出護理主管3C成長團體行動之流程圖，包含：醞釀期、準備期、宣導期、執行期、評值期；⑵主導者的理念與技能；⑶團體運作動態；⑷團體歷程中現象的核心主題；⑸主管成長團體概念整合圖。研究結果能提供知識與技能來協助護理主管由成長團體中，依3C的理念及行動，自我成長並激勵護理人員，增進照護的熱誠，提升護理照護品質。

關鍵字

護理主管 ； 3C成長團體

並列摘要

The ”3C Learning Group” was developed to promote nursing leaders' adoption of the concepts and competencies of care, concern, and compassion (3C) in nursing administration in order to more firmly root nursing care in care for the human being. The purpose of this research was to explore the dynamics involved in this group process. The study used an action research design and implemented a research cycle process of planning, action, observation, reflection, and re-planning. Research subjects included the mentor (the first author), directors of Departments of Nursing, and head nurses. A total of nine 3C learning group sessions were held. Results demonstrated: (1) the action construction and major issues of these sessions in the 3C learning group included the grouping, preparation, execution, and evaluation stages; (2) the effectiveness of the mentor's facilitation concepts and skills; (3) the dynamic operation of the group process; (4) the core phenomena of the 3C leaning group; and (5) the integrated map of this 3C learning group. Results can provide information and suggest techniques to assist nursing leaders in 3C learning groups to promote self growth and encourage nursing staff enhance service advocacy and quality.

並列關鍵字

nursing leader ； 3C learning group