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高屏地區連鎖式運動用品專賣店消費者商店印象重要程度與滿意程度對消費忠誠度之相關研究

The Study of the Relationship Store Images Important Degree and Satisfaction to Loyalty of Sports Goods Chain Stores in Kaohsiung and Ping-Tung Area

摘要


本研究之目的於探討連鎖式運動用品專賣店消費者商店印象重要程度與滿意程度與消費忠誠度之相關,採用問卷調查方式,研究對象為高屏地區連鎖式運動用品專賣店之消費者,問卷發放日期為2007年1月1日至1月21日,實際共發出1000份問卷,合計回收618份,扣除回答不完全或回答一致者共82份,共計有效問卷為536份,有效問卷回收率為53.600%。經統計分析結果得知,連鎖式運動用品專賣店之商店印象重要程度與消費忠誠度有顯著相關,連鎖式運動用品專賣店之商店印象滿意程度與消費忠誠度有顯著相關。

並列摘要


The purpose of this study was to understand store images important degree and satisfaction to correlation loyalty of sports goods chain stores. The subject was sport goods chain consumer in Kaohsiyng and Ping-Tung area. The questionnaires total sent out 1000, effective questionnaires were 536 and collective rate was 53.600%. The results showed: The correlations have between store images important and loyalty of sports goods chain stores. The correlations have between satisfaction and loyalty of sports goods chain stores.

被引用紀錄


官秀梅(2008)。商店屬性、顧客整體滿意度及再購意願之研究-以台北市區百貨公司為例〔碩士論文,淡江大學〕。華藝線上圖書館。https://doi.org/10.6846/TKU.2008.01136
溫博鈞(2008)。台北地區運動用品店之商店印象,顧客滿意度,顧客忠誠度與產品涉入關係之研究〔碩士論文,淡江大學〕。華藝線上圖書館。https://doi.org/10.6846/TKU.2008.00080
鄭瑞葉(2015)。消費者對茶葉消費動機、消費生活型態與顧客忠誠度關係之研究— 以謝江林茶莊為例〔碩士論文,朝陽科技大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0078-2502201617130012

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