國營事業組織創新與績效之研究

Research on Organizational Innovation and Performance of Government-Owned Enterprise

許耀昇(Yao-Sheng Hus) ； 時台華(Tai-Hua Shih) ； 許蕙琳(Hwey-Lin Sheu) ； 賴美嬌(Mei-Chiao Lai)

《商業現代化學刊》 6卷4期 (2012/09) Pp. 229-246

https://doi.org/10.6132/JCM.2012.6.4.12

摘要

創新又為組織變革之關鍵所在，其最終目的不外乎提升組織之績效。然而標準化之作業效率亦普遍被企業奉行為提升組織績效之圭臬。但是這兩種觀點似乎有所衝突，一個是標榜自由發揮之創意與創新，一個是強調制式之作業程序。檢視先前文獻和理論，少有對此兩種矛盾之互動現象進行探討，因此，本研究欲探討組織創新對國營事業組織績效與顧客滿意度之影響，以及標準化對國營事業組織績效與顧客滿意度之影響，同時以標準化為節制變項，探討其對組織創新的節制效果。

關鍵字

組織創新 ； 標準化 ； 組織績效

並列摘要

We examine relationships between organizational innovation, the use of standardized work practices, and effectiveness (measured as both performance and customer satisfaction) among Government-Owned Enterprises. Despite the seemingly contradictory natures of innovation and standardized procedures, we would like to explore that they can be complementary. Specifically, standardization will be used to moderate the relationship between innovation and both organizational performance and customer satisfaction. We will explore how and when Government-Owned Enterprises can effectively employ both work practices.

並列關鍵字

Organizational Change ； Organizational innovation ； Standardization ； Organizational Performance