強化社區災害調適能力與建構災害耐韌力(resilience),是2005年聯合國國際減災策略組織在兵庫行動綱領下所提出之減災行動目標。在上述國際趨勢以及臺灣災害事件頻發的影響下,國內災害權責單位近年紛紛投入基層防救災工作。過去社區防災的研究,多聚焦於推動步驟與操作手法,較缺乏從風險溝通面向進行分析。故本研究藉由經濟部水利署推動之水患自主防災社區計畫,透過深度訪談,探究防災社區涉及的風險溝通模式與流程。研究發現,防災社區計畫執行過程採取了保護溝通、共識溝通、危機溝通,以及非風險溝通四種風險溝通模式。本研究同時歸納出風險溝通之流程,依序為設定風險溝通目標、瞭解風險溝通對象、建立信任感、納入領袖人物與中介組織參與、提供明確有感的風險信息,以及將回饋的信息進行修正與轉達。
UNISDR's Hyogo Framework for Action declared the importance of promoting community resiliency and coping capacity in 2005. In support of the advocacy, increasing numbers of governments and stakeholders are investing more in Community-Based Disaster Risk Management (CBDRM). The past studies on CBDRM focused on the procedure or measures, very few were on assessing risk communication. By using Community-Based Flood Management (CBFM) project as a case study, this paper focuses on exploring the categories and the process of risk communication. The result shows that the risk communication types can be divided into four categories, which are care communication, consensus communication, crisis communication, and non-risk communication respectively. The risk communication process begins from setting goals, understanding the audience, building trust, involving stakeholders, providing explicit risk message, eventually to modifying and conveying message according to the feedback.