心情與利於他人之組織公民行為：探討旁觀者人數之調節效果與心情的雙重協調效果

Mood and OCBI: Examining the Moderating Effects of Numbers of Bystanders and Dual Tuning Effect of Mood

方琦雯(Chi-Wen Fang)

指導教授 ： 戚樹誠

國立臺灣大學/管理學院/商學研究所/碩士(2016年)

https://doi.org/10.6342/NTU201600675

摘要

本研究主要探討正向心情與負向心情對利於他人之組織公民行為的相關影響，主要包含正向心情與負向心情分別對利於他人之組織公民行為的影響、正負向心情之雙重調節效果對心情與利於他人之組織公民行為間關係的影響，以及旁觀者人數對心情與組織中助人行為間關係的干擾效果。

本研究採用問卷調查法，並藉由網路之形式收集資料，透過Facebook及Line等社群平台發放問卷網址。主要量測變項有心情、利於他人之組織公民行為、旁觀者人數以及受測者基本資料，最終的有效樣本數為152份。本研究使用階層迴歸分析方式進行後續的資料分析，針對所提之假說對各自變項與依變項進行驗證。

研究結果顯示，主效果方面，受測者的正向心情與利於他人之組織公民行為間存在顯著正相關，負向心情與利於他人之組織公民行為也存在顯著正相關。心情的雙重調節效果方面，在顯著水準為0.1之情況下，心情的交互作用項對利於他人之組織公民行為有正向的影響，雙重調節效果存在。最後，旁觀者人數對正向心情與利於他人之組織公民行為間關係沒有干擾效果，然而，對負向心情與利於他人之組織公民行為間關係雖如預期般有干擾效果，但與假說的負面影響不同，有正向影響。而在最後，對於分析結果、管理意涵與後續研究建議進行相關討論。

關鍵字

正向心情 ； 負向心情 ； 組織公民行為 ； 旁觀者 ； 心情的雙重調節效果

並列摘要

The purpose of this study is to discuss the influence of positive mood and negative mood on organizational citizenship behavior toward individual (OCBI). This study mainly contains discussions on the relationship between positive mood, negative mood and OCBI, the dual tuning effect of positive mood and negative mood on OCBI, and moderating effect of the number of bystanders.

The study adapts questionnaire to collect data through social network platform such as Facebook or Line. Variables being measured by the questionnaire are mood, OCBI, number of bystanders, and demographic data. 152 effective samples are collected. Next, hierarchical linear regression analysis is used to analyze the relationships between dependent variables and independent variables, and examine the hypotheses proposed by this study.

The results showed that positive mood was positively related to OCBI, and so did negative mood. Under 0.1 significance level, the interaction between positive mood and negative mood led to higher level of OCBI, which implied the existence of dual tuning effect of mood. What’s more, number of bystanders didn’t mediate the relationship between positive mood and OCBI. However, the relationship between negative mood and OCBI was mediated by number of bystanders in a positive way. At last, related consequences, practical implications and suggestions of future research are discussed.

並列關鍵字

positive mood ； negative mood ； OCB ； bystander ； dual tuning effect of mood

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