教育部檔案管理人員訓練成效評估之研究

The Study of Training Evaluation for Archivists in Ministry of Education

藍秀群(Hsiu-Chun Lan)

指導教授 ： 黃一峯 ； 黃琛瑜

淡江大學/商管學院/公共行政學系公共政策碩士在職專班/碩士(2013年)

https://doi.org/10.6846/TKU.2013.00078

摘要

檔案法施行後，檔案管理已邁入法制化作業里程，檔案管理人員需符合法令規範，始能勝任，教育部每年不斷挹注資源對所屬機關學校辦理檔案管理課程訓練，為提升我國檔案管理工作人力資源素質與瞭解其訓練成效，本研究選擇kirkpatrick的四層次評估模式為訓練成效評估理論架構。
本研究採用問卷調查法，以參加教育部101年度檔案管理課程訓練學員為研究對象，採普查方式，發放540份問卷。回收並剔除無效問卷後共取得有效問卷290份，有效回收率為53.7%，後續以SPSS 10中文版軟體統計工具，針對樣本資料做因素分析、信度分析、描述性統計、t檢定分析、單因子變異數分析及皮爾森積差相關分析等方法。本研究發現如下：
一、參訓學員的背景資料變項在訓練課程特性上，部分有顯著差異。
二、參訓學員的背景資料變項在訓練整體成效上，部分有顯著影響。
三、訓練課程特性方面與訓練整體成效之關係，部分有顯著相關。
綜合上述研究結果提出以下幾點建議：
一、訓練課程特性方面：
致力教育訓練的宣導、提升服務品質、增進互動溝通協調能力、強化雙向溝通、編
製新穎與時俱進的教材、強調訓練價值與開啟學習動機。

二、訓練整體成效方面
建議與其他機關學校或民間團體合作開辦日數較長的檔案相關學程訓練，以增進更多元廣泛的知識及開辦深化其成員對組織的使命感與認同感的相關課題。

關鍵字

檔案法 ； 檔案管理 ； 檔案管理人員 ； 訓練成效評估

並列摘要

After Archives Act came into force, archives management has been legalized. The archivists have to conform to the regulations before they are competent. Therefore, to prepare them well, the Ministry of Education continually invest resource on the capacity building of these on-serving archivists.In order to enhance the quality of human resources in archives management and to understand the effectiveness of the training program offered, this study applied the Kirkpatrick 4- level evaluation theorem as the theoretical framework to evaluate the effectiveness of the training program.
This study adopted the quantitative method and invited trainees attending the training courses to answer the questionnaire delivered to them. While conducting quantitative analysis, 540 respondents were asked to answer the questionnaire following a standard procedure. After collecting the questionnaires and discarding the invalid ones, 290 valid responses remained for further data analysis. The valid response rate is 53.7%.
The SPSS 10 is used for data analysis. The methods applied for analysis include factor analysis, reliability analysis, descriptive statistics, t-test analysis, one-way ANOVA, and Pearson product-moment correlation.
The research results are revealed as following:
1. The demographic variables of trainees have impact on their perception toward the features of the training program. And the difference among different groups in the same demographic variable has reached the statistically significant level.
2. The demographic variables of trainees have impact on their perception toward the effectiveness of the training program. And the difference among different groups in the same demographic variable has reached the statistically significant level.
3. There is statistically significant association between the features and the effectiveness of the training program.Based on the research findings mentioned above, for reference of related competency agencies, two main suggestions reveal as following:
1. curriculum design
The curriculum organizer should consider taking into account the following subjects including service quality, coordination ability and communication capacity. In addition, the organizer should adopt the newly class materials, emphasize the value of completing the training program and use effective pedagogy to increase the learning motivation of trainees.
2. The effectiveness of training program
The organizer should collaborate with other government agencies, schools or private groups to host a program with longer time for training. Furthermore, the courses nurturing trainees’ recognition toward their organization should be offered. This study believes this would provide border knowledge base for trainees.

並列關鍵字

Archives Act ； File Management ； Archivists ； Training effectiveness evaluation

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