建構輔助十信高中註冊組長電子績效支援系統之研究

The Research of Building an EPSS for Facilitating the Chief of Registrar of Shixin High School

康鳳娥(Feng-E Kang)

指導教授 ： 何俐安

淡江大學/教育學院/教育科技學系碩士在職專班/碩士(2007年)

https://doi.org/10.6846/TKU.2007.00279

摘要

近年來國內教育制度不斷改革，學校行政人員的工作更趨複雜，研究者本著應善用電腦科技之便並導入知識管理的概念，以十信高中註冊組長為例設計並發展一套輔助學校行政人員工作之電子績效支援系統，本研究之目的為：（一）探究輔助十信高中註冊組長行政工作之電子績效支援系統的功能架構及系統內涵；（二）提供十信高中註冊組長傳承行政工作之知識經驗的環境與管道。
研究過程遵循ISD教學系統設計模式，經歷分析、設計、發展、評鑑四個階段，首先進行個案需求分析、使用者分析、工作任務分析、資源與限制分析與環境科技分析，依據分析結果設計及發展本研究欲建構之系統功能架構與內容，規劃出主要支援任務有學期註冊、招生作業(包含招收轉學生及新生報到流程等功能)、大學甄選入學校內推薦作業以及學生學雜費補助款申請等四項，其他輔助功能則有說明與設定（包含系統說明、密碼修改、資料設定及每月應處理事項等功能）、重要法規、網站連結、其他應用程式，以及問題與解答（包含問題查詢與問題內容維護等功能）等五項，系統建置完成後，最後進行使用者評鑑以了解系統之適用性以及不足處，作為系統修正之參考。
針對研究問題提出本研究之結論為：（一）電子績效支援系統用以提升使用者工作績效的資訊、方法與工具有：1.提供工作任務之必要文件、表格及相關資訊，藉由流程圖及說明引導使用者完成工作；2.透過電腦程式設計，自動執行繁瑣的分類、排序、統計、比對、運算、報表列印等工作；3.結合電腦與網路快速便利的特性做為輔助工具；4.透過單一介面，整合工作相關資訊、圖片、軟體、工具、網站、諮詢於系統中；（二）藉由整合後的工作環境，包括任務的工作流程圖、步驟說明與注意事項、文件範本、文件填寫說明等元件，以及「問題與解答」之功能，幫助使用者傳承學校行政工作知識與經驗；（三）本研究建構之「輔助十信高中註冊組長電子績效支援系統」的功能架構與系統內容大致完整，惟部份功能及內容仍待改善。

關鍵字

電子績效支援系統 ； 學校行政 ； 知識管理

並列摘要

In recent years, domestic education system continuously reforms, and work of school administrators is more complicated. With convenience of making good use of computer technology and the concept of conducting into knowledge management, the researcher took the Chief of Registrar of Shixin high school for example to design and develop a set of Electronic Performance Support System to assist school administrator’s work. The purpose of this study is: (I) to investigate the functional structure and system connotations of Electronic Performance Support System which assists administrative work of the Chief of Registrar of Shixin high school; (II) to provide the environment and pipeline of knowledge and experience of handing down administrative work for the Chief of Registrar of Shixin high school.
In the process of the study, we followed the ISD（instructioanl system design） model and experienced four phases - analysis, design, development, and evaluation. First, we conducted the analysis of case needs, user analysis, task analysis, resources and constraints analysis, and analysis of environmental technology. Based on the analysis results, we designed and developed the structure and content of system function that we wanted to construct in this study and planned the major support tasks: semester registration, enrollment operations, recommendation operation of university recommended qualifying examination, and grant application of tuition and other fees. Other auxiliary functions include 5 items: note and settings, important legislation, website links, other application program, and questions and answers. After completing the systems establishment, finally, we conducted user evaluation to understand the applicability and deficiencies of the system as a reference to system amendment.
We aimed at the research issues to propose conclusions of this study: (I) The information, methods and tools Electronic Performance Support System uses to enhance user performance are: 1. To provide the necessary documents, forms, and related information of the tasks and guide users to complete work through flow charts and descriptions. 2. Use computer program designs to automatically implement minute and complicated classification, sorting, statistics, comparison, operations, report form printing statements, etc. 3. Combine computers with the characteristic of rapid and facilitate of Internet as auxiliary tools. 4. Use a single interface to integrate related information, pictures, software, tools, websites, advice into the system. (II) Through integrated work environment, including the work flow chart of tasks, step explanation and attention, document models, document filling and description, and other components, as well as the function of "questions and answers," we help users to hand down knowledge and experience of school administrative work. (III) The functional structure and system content of "Electronic Performance Support System used to assist the Chief of Registrar of Shixin high school" constructed by this study are complete, but some of the functions and content need to be improved.

並列關鍵字

electronic performance support system ； school administration ； knowledge management

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