領導行為及內外控傾向對組織公民行為影響之研究－以台灣電力公司區營業處為例

The Influence of Leadership Behavior and Locus of Control on Organizational Citizenship Behavior-The Case of District Office of Taiwan Power Company

彭春泉(Chun-Chuan Peng)

指導教授 ： 王居卿 ； 吳坤山

淡江大學/管理學院/管理科學研究所企業經營碩士在職專班/碩士(2005年)

https://doi.org/10.6846/TKU.2005.00461

摘要

本研究旨在探討主管領導行為及員工內外控傾向對組織公民行為之影響；首先，從有關的文獻探討著手，分析領導行為的意涵、理論基礎與構面，內外控傾向意義與差異，以及組織公民行為的起源、意涵與構面，進而再就領導行為、內外控傾向與組織公民行為關係的相關研究進行探討，以作為本研究的理論基礎。
其次，根據理論基礎建立本研究架構與假設，選用適當的量表為研究工具，包括領導行為、內外控傾向及組織公民行為等量表，採用配額抽樣法進行抽樣，經抽取台電公司員工620人為對象實施問卷調查，實際有效樣本為499人，並將調查所得資料以信度分析、敘述性統計、t檢定及變異數分析、相關分析、多元逐步迴歸分析等統計方法進行實證分析和討論之後，獲致結論如下：
1.不同個人背景在領導行為的知覺上具有顯著差異。
2.不同個人背景在組織公民行為上具有顯著差異。
3.領導行為與組織公民行為具有顯著相關。
4.內外控傾向與組織公民行為具有顯著相關。
5.領導行為與內外控傾向具有顯著相關。
6.領導行為及內外控傾向對組織公民行為具有顯著影響。
最後，依據研究結論，對台電公司主管、人力資源部門及未來研究提出具體的建議，以供運用領導行為、內外控傾向以提升組織公民行為之參考。

關鍵字

領導行為 ； 轉換型領導 ； 交易型領導 ； 內外控傾向 ； 組織公民行為

並列摘要

The purpose of this research was to explore the influence between leadership behavior and locus of control on organizational citizenship behavior. We initially consulted various literature and research materials that analyzed the following: the meaning, theoretical base and components of the various leadership behavior; the concept and the difference of variables of locus of control; the origin, meaning and components of the various organizational citizenship behavior; and further studied and discussed the inter-relationships between leadership behavior, locus of control and organizational citizenship behavior and these shall form the theoretical base of this research.
The next step is to develop the theoretical framework and hypothesis to base on the theoretical base of this research, to select an appropriate survey questionnaire as a tool of evaluation, which includes surveys on leadership behavior, locus of control and organizational citizenship behavior, the research employed quota sampling, we randomly selected 620 Taipower’s employees, the number of effective sample is 499 samples, after gathering the results of the survey questionnaires, data were analyzed with the method of descriptive and inferential statistics, including reliability, mean, one-way ANOVA, Pearson correlation analysis and stepwise multiple regression. We derived the statistical data analyzed and discussed the results from which we came to the following conclusions:
1. The employees of different attributes have significant differences in perception of leadership behavior.
2. The employees of different attributes have significant differences in perception of organizational citizenship behavior.
3. The Pearson correlation exits between the leadership behavior and organizational citizenship behavior.
4. The Pearson correlation exits between the locus of control and organizational citizenship behavior.
5. The Pearson correlation exits between the leadership behavior and locus of control.
6. The leadership behavior and locus of control have
significant influence on the organizational citizenship behavior.
Finally, based on the conclusions derived from this research, recommendations are given to practical managers in Taiwan Power Company to promote organizational
citizenship behavior and academic scholars to make further research.

並列關鍵字

Leadership Behavior ； Transformational Leadership ； Transactional Leadership ； Locus of Control ； Organizational Citizenship Behavior

參考文獻

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