第四方物流服務供應商之績效評估

Performance Evaluation of the fourth party logistics service providers

林佳瑩(Chia-Ying Lin)

指導教授 ： 車振華

國立臺北科技大學/管理學院/工業工程與管理系碩士班/碩士(2013年)

摘要

在日益增長的複雜物流交易裡，要考慮到物流的理貨、運輸、配送、倉儲等物流服務，物流業者也就更重視在物流的快速、便利性以及整合等服務，可以為公司帶來提升營運的效率、作業能力等好處。為因應這些複雜的物流交易與需求，第四方物流(Fourth party logistics, 4PL)可以提供全面的供應鏈解決方案。4PL服務供應商能夠有效的幫助企業減少成本、增加附加的價值等，因此選取一個適合的第四方物流服務供應商是一個重要的問題。本研究的目的是為建立選擇一個適合的4PL服務供應商績效評估模式。幫助企業建構一個最合適選出的4PL服務供應商的方法，使其能增加企業的利益與競爭優勢。本研究採用FAHP結合VIKOR法計算相關4PL服務供應商準則的權重，再利用視覺化決策模式來決定替代方案的排序。從候選的名單裡排序找出最合適的4PL服務供應商。此建構模式結果期望協助企業評選適合的4PL服務供應商，給決策者適當的建議並增加企業的利益與競爭優勢，提供決策者一個更有效率的評選模式做決策。

關鍵字

第四方物流(Fourth party logistics, 4PL) ； 模糊層級分析法(Fuzzy Analytical Hierarchy Procedure, FAHP) ； VIKOR ； 視覺化決策模式

並列摘要

In transactions where the growing complexity of logistics is taking into account the logistics of cargo handling, transportation, distribution, warehousing and other logistics services. Logistics industry has become even more important in the logistics fast, convenience and integration services which it can benefit in such as the enhancement of operational efficiency and the operating capacity. In response to these complex trading and logistics needs, Fourth party logistics (4PL) provides totally-supplied chain solution plans. 4PL service providers can effectively help companies to reduce costs and increase additional value, etc., therefore selecting an appropriate 4PL service providers is an important issue. The purpose of this study is to establish a suitable selection of 4PL service provider performance evaluation model. Help enterprises to establish and select the most appropriate method of 4PL service providers to enable them to increase their benefits and competitive advantages. This study used the combination of FAHP and VIKOR to calculate 4PL service provider criteria weight, later used visualization decision model to determine alternative sequences. Finally, from the candidate list sequence order identify the most suitable 4PL service provider. With the results obtained from this model is expected to help enterprises to establish a suitable selection of 4PL service provider, giving to policy makers appropriate recommendations and also increase their benefits and competitive advantage, providing to decision-makers a more efficient evaluation model in their decisions.

並列關鍵字

Fourth Party Logistics (4PL) ； Fuzzy Analytical Hierarchy Procedure (FAHP) ； VIKOR ； Decision Ball Models

參考文獻

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