原本解決工程問題的TRIZ(創新問題構思解決法),對於工程上的問題除了能提供解決方案的建議外,其解決的建議方案也是包含著創新的理論。TRIZ(創新問題構思解決法)的快速,創新解決問題特性,正是目前專案管理所需的重要技能,因此若能於案管理規劃時就運用TRIZ(創新問題構思解決法)解決再專案管理執行階段可能遇到的矛盾問題,將能有效的減少專案管理時可能遇到問題,進而使得專案發揮應有的最大效益。 本研究將利用TRIZ 39 工程參數轉換後之管理參數內涵,針對專案執行時所常遇到的衝突矛盾,的專案時程規劃、預算規劃、風險規劃、採購規劃、招標規劃、品質規劃、溝通規劃、型態管理規劃、系統規劃、製造規劃、訓練規劃、安全規劃的先行建議解決方案,讓專案經理在遇到矛盾時,除了以自身的經驗法則以及主管裁示之外,還能用更有條理的方式解決問題。TRIZ(創新問題構思解決法)在過去二十年間一直是著名的解決工程衝突矛盾的創造性思維的理論。但是在管理領域有系統的研究和實際應用只有極少數。本研究介紹了接近原39 TRIZ的工程參數的39 TRIZ的管理參數的含義,以及將TRIZ(創新問題構思解決法)的應用擴大在管理領域。基於現有的知識和TRIZ(創新問題構思解決法)管理內容, 討論跨功能團隊的全球策略,並且在規劃階段預見在專案執行過程中所將遇到的衝突矛盾。在規劃階段有更詳細的定義和衡量,將會有效的減少專案的不確定性,以及失敗的可能性並降低專案日後頻繁變動的機會,這結論顯示,TRIZ(創新問題構思解決法)根據39 TRIZ的管理參數, 40創新的原則,矛盾矩陣在規劃階段能避免或降低衝突矛盾的發生,而在執行階段能提供快速、有效和創新的替代、解決方案。在競爭的智慧手機市場,以這種方式可以加速專案的執行以及下個新專案的推出。
This study implements TRIZ to propose innovative approaches for resolving conflicts in smart-phone R&D project management. The conflicts-resolving approaches are proposed in planning phase, the detailed planning includes scheduling planning, budget planning, risk planning, procurement planning, bidding planning, quality assurance planning, communication planning, configuration planning, system planning, manufacturing planning, training planning and safety planning. As general, conflicts may happen in execution phase, the team members know but ignore that in planning phase under the time pressure. Much more time-consuming in execution phase usually result in schedule delay or over-budget since resolving conflicts requires more time. The unhappy experience may repeat in next project due to the lack of pre-resolving conflict in planning phase. TRIZ has been well-known as a creative thinking theory in solving engineering contradictions in the last two decades. However, few studies and practical usage were proposed systematically in management area. This study introduces 39 TRIZ management parameters for approaching the meanings of original 39 TRIZ engineering parameters, broadening the TRIZ applications in management areas as well. Based on the existing knowledge and TRIZ management contents, the foresee conflicts in execution phase are discussed and resolved in planning phase by cross-function team under global strategy. The more definitions and detail in planning phase are considered, the less uncertainty, possibility of failure, and frequent changes will be resulted in. The results show that TRIZ is able to provide quick, effective, and new alternatives in planning phase for avoiding conflicts in execution phase according to 39 TRIZ management parameters, 40 innovative principles, contradiction matrix. In this manner, the knowledge for achieve successful project management can be saved to accelerate next project in competitive smart-phone market.