桃園縣老人福利機構經營模式差異性之探討

A Study of Differences in the Management Model of Senior Citizen Welfare Organizations in Taoyuan County

陳文偉(WEN-WEI Chen)

指導教授 ： 陳燕禎

元智大學/資訊學院/資訊社會學研究所/碩士(2007年)

摘要

本研究旨在探討桃園縣老人福利機構經營現況與發展，了解桃園縣不同經營規模的老人福利機構，其機構經營者對於經營方式的差異性，並從不同規模機構經營方式的差異性，去建構桃園縣老人福利機構的經營模式，來提供建言及可行性意見給老人福利機構經營者，以提昇桃園縣老人福利機構的服務品質。
本研究依據法令規範、機構營運現況作為界定老人福利機構的規模，將桃園縣老人福利機構規模區分為：大型機構、中型機構、小型機構三種類別。本研究採用質化研究方法，共針對8家機構的經營階層及縣府管理機構的人員進行半結構性深入訪談，根據訪談資料分析機構經營現況，並依據相關理論來檢視機構內部及對外之間的互動情形。
研究結果顯示，桃園縣不同規模的機構在經營方式上差異頗大，使命感是造成機構經營差異最主要的因素，機構經營者有強烈的使命感，在資源上是充足或是不足，機構經營都是成功的，如果機構缺乏強烈的使命感，在資源上卻是充足的，機構的服務品質是普通，當機構沒有使命感，資源又不足，機構的服務品質是最差的，除了使命感外，資源、專業能力、創新能力是機構經營差異的次要因素。在經營模式的建構上，研究者歸納出：（1）小型機構在經營模式的呈現上是以理念模式、使命感模式、依賴模式為主；（2）中型機構在經營模式的呈現上是以依賴模式為主，少部分是屬於穩定模式；（3）大型機構在經營模式的呈現上是以穩定模式為主。

關鍵字

老人福利機構 ； 經營模式 ； 互動關係 ； 使命感 ； 機構規模

並列摘要

Since the amendment of Senior Citizen Welfare Law in 1997, small-scale private welfare organizations have been permitted to run without the registration as a foundation. Senior citizens welfare organizations, once dominated by the government, thus regained their market functions, and various kinds of organizations have been instituted ever since. In a review of studies related to senior citizen welfare organizations, it was discovered that differences in the management of senior citizen welfare organizations in Taoyuan County has not been investigated so far. Thus, this study aimed to investigate the current management and development of senior citizen welfare organizations in Taoyuan County and probe into the differences in the management of organizations at different institutional scales. The study further applied the differences to construct management models of senior citizen welfare organizations in Taoyuan County and provide contributive suggestions and feasible opinions to managers of these organizations, so as to enhance the service quality of senior citizen welfare organizations in Taoyuan County.
According to legal regulations and current operations of senior citizen welfare organizations, the senior citizen welfare organizations in Taoyuan County were classified into large-scale organizations, medium-scale organizations, and small-scale organizations. Based on the qualitative research method, this study conducted semi-structural in-depth interviews with the managers of 8 organizations and administrators in the County Government. Based on the collected data, the current management of these organizations was analyzed, and related theories were applied to examine the internal and external interactions of these organizations.
The research findings showed significant differences in the management of organizations at different institutional scales, and the sense of mission is the major factor for the differences in the management. Whether having sufficient resources or not, managers with a strong sense of mission would succeed in their management. If managers of these welfare organizations had insufficient sense of mission, even provided with sufficient resources, the quality of their organizations is still normal. When their sense of mission is absent, and resources are insufficient, the provided service quality will be the worst. In addition to the sense of mission, resource, professional ability, and innovative capability are secondary factors for the differences in the management. For the construction of management models, it was induced that (1) small-scale organizations are mainly based on ideal, sense of mission, and dependence models; (2) most of the medium-scale organizations are based on the dependence model, and some on the stability model; (3) most of the large-scale organizations are based on the stability model.

並列關鍵字

senior citizen welfare organization ； management model ； interactive relationship ； sense of mission ； institutional scale

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