智慧型E化藥典檢索系統之設計與其科技接受模式和資訊系統成功模式契合對使用者滿意度和持續使用意圖之影響

Design of an Intelligent E-Pharmacopoeia Retrieval System and Its impact of Fit between Technology Acceptance Model and Information System Success Model on User Satisfaction and Continuance Intention

趙婉伶(Wan-Ling Zhao)

指導教授 ： 何文獻

高雄醫學大學/健康科學院/醫務管理暨醫療資訊學系碩士班/碩士(2016年)

摘要

本論文主要為利用資訊檢索方法將醫院藥典文件檔剖析處理及量化詞彙後，建立文件之向量空間模型並儲存於文件庫中，且應用響應式網頁設計技術建立一套智慧型E化藥典檢索系統，讓使用者能利用手機或電腦等裝置，透過網路來進行藥品查詢。另外，以科技接受模式與資訊系統成功模式為基礎，制定了一個研究模型，探討「智慧型E化藥典檢索系統」的科技接受模式-資訊系統成功模式契合度與使用者滿意度、持續使用意圖、個人績效、組織績效之間的可能關係。
本論文採用立意抽樣方式，讓使用過智慧型E化藥典檢索系統之高雄醫學大學附設中和紀念醫院之醫事人員與高雄醫學大學藥學系教師與學生，進行線上問卷填答，共收得151份有效問卷，進行敘述性統計分析、信效度分析與結構方程模式分析等。結果發現「科技接受模式-資訊系統成功模式契合度」對「使用者滿意度」有顯著正向影響，且高於「科技接受模式」、「資訊系統成功模式」單向對於「使用者滿意度」的影響程度，「使用者滿意度」對「持續使用意圖」有顯著正向影響。最後，本論文提出研究結論、研究限制與未來研究建議。

關鍵字

資訊檢索 ； 響應式網頁設計 ； 向量空間模型 ； 契合度 ； 科技接受模式 ； 資訊系統成功模式 ； 結構方程模式

並列摘要

The purpose of this study is to analyze, process the paper-based pharmacopoeia, and quantify the vocabulary by information retrieval methods. Then, build the vector space model for the document. Apply responsive web design technology to establish the intelligent E-Pharmacopoeia retrieval system, and allow the users to use mobile phones, computers or other devices to acquire the information of the drug through the Internet. In addition, the theoretical framework of the study was based on the Technology Acceptance Model and Information System Success Model to develop a research model for finding the relationship among the TAM-ISSM fit, the user's satisfaction, continued intention, individual performance and organizational performance.
To conduct the research model, a total of 151 questionnaires were collected by using purposive sampling method, including the medical personnel form Kaohsiung Medical University Chung-Ho Memorial Hospital and the teachers and students from Kaohsiung Medical University. Descript statistics and structural equation modeling were used for data analysis. The result has shown that TAM-ISSM fit has a stronger impact on the user's satisfaction than TAM and ISSM. In addition, the user's satisfaction has a positive impact on continued intention. Finally, the findings, limitations and recommendations for future research were presented.

並列關鍵字

information retrieval ； responsive web design ； vector space model ； fit ； technology acceptance model ； information system success model ； structural equation model

參考文獻

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