照顧服務員感受之督導功能、工作滿意度與留職意願之關係研究-以臺灣南部七縣市為例

The Study of Supervisory Functions to Home Care Worker Feeling Relationship between Job Satisfaction and Intention to Stay— Seven Counties in the Southern Taiwan as Example

林燕姿(Lin，Yen-Tzu)

指導教授 ： 蔡青芬

長榮大學/人文社會學院/社會工作學系(所)/碩士(2010年)

https://doi.org/10.6833/CJCU.2010.00117

摘要

本研究主要探討居家服務督導功能發揮是否影響照顧服務員之工作滿意度及留職意願等變項之相關性。研究對象針對臺灣南部七縣市之全職及兼職照顧服務員發放問卷，回收有效問卷共712份。其主要研究結果為：
一、 照顧服務員之個人屬性分析：性別部份以女性居多，性別比例相當懸殊; 在年齡方面，集中在中高齡，以50歲-54歲服務員最多;教育程度方面，高中（職）教育程度比例最高;服務年資部份，以年資未滿一年者居多;每月平均服務時數約154小時。
二、工作滿意度及留職意願分析結果：照顧服務員對於人際互動滿意度最高、身體因素為照顧服務員考慮離職之主因。
三、居家督導功能現況、工作滿意度、及留職意願分析結果：行政功能整體表現最佳、照顧服務員以工作本身成就感滿意度最佳、照顧服務員大多傾向選擇留在目前居家服務單位繼續提供服務。
四、個人屬性對工作滿意度及留職意願之差異性分析結果：性別、教育程度變項與工作滿意度各變項均未達到顯著差異，僅服務區域變項在福利與薪資滿意度變項達到顯著差異。此外，性別、教育程度與留職意願間均未達到顯著差異，僅服務區域變項與留職意願間達到顯著差異。
五、居家督導功能、個人特質與工作滿意度及留職意願相關分析結果：督導功能變項均與工作滿意度各變項達顯著正相關;受訪者年齡與工作滿意度之各變項間均未達顯著相關;受訪者年資與機構制度滿意度呈現負相關;每月平均服務時數則僅與福利與薪資滿意度達到正相關。督導功能各變項均與留職意願達顯著正相關;受訪者年齡、年資及平均服務時數均與留職意願間未達顯著相關;工作滿意度各變項均與留職意願達到顯著正相關，僅機構制度滿意度與留職意願未達顯著相關。

關鍵字

照顧服務員 ； 督導功能 ； 工作滿意度 ； 留職意願

並列摘要

The main theme of this study is to explore the home care supervisory functions affect between job satisfaction of the home care worker and the intention to stay. The objects of this study are those home care workers who work full-time or part-time in seven counties of the southern Taiwan. There were totally returned 712 efficacious questionnaires. According to the data analyses, are presented as below:
1. The demographic variables analyses result of the home care workers: the female gender more than male, the gender rate is a wide gap. The age aspects focus on middle -advanced age, the number ridge between fifty and fifty-four. Senior high school is the highest level of the rate which of education. The work seniority aspect for the most part is under one year. The monthly average number of service hours are around 154 hours.
2. Analysis result of the job satisfaction and the intention to stay: the satisfaction of the interpersonal relationship is at most; the main consideration of home care worker is health factor.
3.The presents situation analyses result of the home care supervisory functions、job satisfaction and the intention to stay: the administrative supervision was displayed the best; the satisfaction about the feeling of job achievements was the best; mostly home care workers tend to stay on the organization where they can offer their service presently.
4. The difference analysis result of demographic variables、job satisfaction and the intention to stay: the gender variable and level of education variable would’t significant differences in job satisfaction, only area variable would cause significant differences in the satisfactions of welfare and salary . Besides, the gender、level of education variables would’t come to significant differences in the intention to stay. Only area variable would cause significant differences in the intention to stay.
5. The correlative analyses result among the home care supervisory functions、demographic variables、job satisfaction and the intention to stay: Obviously positive correlation between supervisory functions and job satisfaction; the age variable have no conspicuous correlation to job satisfaction; the work seniority has negative correlation to the system of organization; the month average number of service hours has positive correlation to the satisfaction of welfare and salary. Significantly positive correlation between supervisory functions and intention to stay; the age、work seniority and the monthly average number of service hours variable have no conspicuous correlation to the intention to stay; the variables of job satisfaction have significant positive correlation to intention to stay, except the satisfaction of organization system has no conspicuous correlation to intention to stay.

並列關鍵字

home care worker ； supervisory function ； job satisfaction ； intention to stay

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