由於國內人口老化加速、社會型態及家庭結構急遽轉變,造成家庭無法負起長期照護之責,人口結構高齡化,以及疾病型態轉型,失能者人數大幅增加,其照顧需求亦相對增高,照顧需求普遍存在,國人投入照護工作者有限,本國籍看護工薪資雖略高於外籍,因社會地位及專業形象普遍不高,造成照顧服務員招募不易,以致近年外籍監護工增加甚為快速,目前已超過十萬人,顯示國人對照顧服務的需求。 基於上述,本研究旨在探討長期照護機構之外籍照顧服務人員工作壓力、情緒勞動與工作滿意度,以利於提升人員的留任意願,降低機構不必要的時間與成本浪費,達到服務品質提升的目標。加上目前尚無針對嘉義縣市外籍照服員在此類議題之研究,因此,本研究以嘉義縣市38家長照機構外籍照服員為研究對象,探討工作壓力、情緒勞動、工作滿意以及留任意願之間的關聯性。 本研究採用問卷調查方式進行實證,總共發出180份問卷,回收有效問卷162份,所得資料透過敘述性統計、因素分析、信效度分析、迴歸分析、中介效果分析等統計方法,進行資料分析與驗證。經實證研究後,得到的主要結論如下: 1. 工作壓力與工作滿意對留任意願有正向的部分顯著影響。 2. 情緒勞動與工作滿意對留任意願有正向的顯著影響。 3. 工作壓力透過工作滿意的中介分析部份顯著影響留任意願。 4. 情緒勞動透過工作滿意的中介分析部份顯著影響留任意願。
Due to the rapid growth of elder population and the dramatic change of social patterns and family structures in our nation, most people are not capable of providing long-term care for those with a chronic illness or disability in their families. In spite of the growth of elder and disabled populations, the disease patterns change concomitantly. With all these alterations, the demand of health care workers increases progressively. Domestic caregivers are much fewer than foreign ones due to the relative lower socioeconomic state of the job in Taiwan. The amount of foreign caregivers in Taiwan has been increased rapidly to more than 100,000 people. This article is meant to study the job stress, emotional labor, job satisfaction and the intention to retain the job of the foreign caregivers in the long-term care institutions. With these personal factors being analyzed, the cost of the institution may be reduced and the quality of service may be improved. Without previous studies discussing the aforementioned subjects, this study evaluates the relationship among the job stress, emotional labor, job satisfaction and the intention to retain the job of the foreign caregivers in the 38 long-term care institutions in Chia-yi area. . Ⅱ This research selects the questionnaire survey method to carry on the real diagnosis, altogether provides 180 questionnaires, recycling effective questionnaire 162, This research obtained material use narrative material analysis methods by descriptive statistical analysis, factor analysis, reliability analysis, validity analysis and regression analysis. The results of this study are as following: (1) Stress and satisfaction of job have a significant positive impact on intention to stay. (2) Emotional labor and job satisfaction have a positive significant impact on intention to stay. (3) Intermediary analysis of working pressure through job satisfaction.has the most significant impact on intention to Retention (4) Intermediary analysis of emotional labor, through job satisfaction has significantly influenced the intention to Retention