信任、知識分享及成員互動對虛擬團隊績效之研究

The effect of trust, knowledge sharing and member interaction on virtual team performance

林碧華(Pi-Hua Lin)

指導教授 ： 許通安

中原大學/商學院/資訊管理研究所/碩士(2005年)

https://doi.org/10.6840/cycu200500619

摘要

電子通訊與資訊科技的蓬勃發展，賦予人類遠距共事能力，也促成了急速轉變的全球性競爭的環境，使企業面臨了非常重大的挑戰，迫使企業開始重新思考組織結構，培養新的策略能力，以滿足隨時可能產生變動的市場需求，作出更快速的決策、靈活的反應，以適應全球化腳步發展。有越來越多的企業希望能藉由資訊科技及知識管理來協助建構較具競爭力的虛擬團隊。

在不同時間、不同地點共同完成一份任務的新工作概念迅速的在企業間蔓延，許多針對於虛擬團隊的研究也因應而生。有鑑於此，本研究針對信任、知識分享、成員互動及虛擬團隊績效等相關文獻資料加以整理，藉以歸納找出彼此的關係及影響。

採問卷調查法，針對某美國軟體公司之大中華區實際參與虛擬團隊運行的成員，進行便利抽樣，並採用SPSS軟體來進行資料的分析。從信任、知識分享及成員互動的角度，全面探討虛擬團隊的運作情形，試著找出其中間的關係，並以研究結果歸納出相關結論，並提供相關建議，供實務界在推行虛擬團隊或管理虛擬團隊的參考，以改善團隊績效並提高競爭力。亦供學術界進行虛擬團隊整體性研究之參考。

本研究結論如下:
1.主管信任對知識分享氣候、任務績效及合作滿意度呈顯著正向關係。
2.同事信任對知識分享行為、溝通、社會支持、凝聚力及合作呈顯著正向關係。
3.組織信任及溝通都對知識分享氣候呈顯著正向關係。
4.社會支持對知識分享行為及合作滿意度呈顯著正向關係。
5.凝聚力及合作對知識分享行為及合作滿意度呈顯著正向關係。

關鍵字

團隊績效 ； 知識分享 ； 成員互動 ； 虛擬團隊 ； 信任

並列摘要

The vigorous development of the telecommunication and information technology, give the humanity long range to work together ability and facilitate the global competition environment which rapidly transforms, caused the enterprise to faced the extremely great challenge, forces the enterprise to start to ponder the organization structure and raises the new strategy ability. Satisfies possibly has the change market demand as necessary, makes a faster decision-making, flexible response, adapts the globalization. Has more and more enterprises to hope can the affiliation manages by the information technology and the knowledge sharing to construct the construction comparatively to have the competitive ability the virtual team.

In the different time, the different place completes a task; the new working concept to be rapid together spreads in the enterprise, many aims at to the virtual team's research also in accordance to lives. This research is to putting in order in relevant documents and materials, such as trust, knowledge sharing, member interaction and virtual team's performance, etc. In view of this, use to sum up and find out the relation and influence among trust, knowledge sharing, member interaction and virtual team's performance.

This research adopts the investigation method of the questionnaire, participates in members who the virtual team operates actually to Greater China district of one American software company, goes on the facility and sample, uses the SPSS software to carry on the analysis of the materials. The angle that from trust , knowledge sharing and member interaction, probe into the operation situation of the virtual team in an all-round way, try to find out the relation in the middle of it, and sum up the relevant conclusion with the result of study, and provides the correlation suggestion. Offer and propose relevantly. Suitable for carrying out the virtual team or managing virtual team, does for the improve team’s performance and enhance struggle strength reference in the practice circle. Also may offer an integrity concept as a reference for further research of virtual teams. The conclusion as follows:
1.The superintendent trusts to the knowledge share climate, task performance and cooperative satisfaction assumes the obviously positive relations.
2.The colleague trusts to the knowledge share behavior, communication, society supports, cohesiveness and cooperation, assumes the obviously positive relations.
3.The organization trusts and communication to the knowledge share climate assumes the obviously positive relations.
4.The society supports to the knowledge share behavior and cooperative satisfaction assumes the obviously positive relations.
5.The cohesiveness and the cooperation to the knowledge share behavior and the cooperative satisfaction assumes the obviously positive relations.

並列關鍵字

Team Performance ； Trust ； Member Interaction ； Virtual Team ； Knowledge Sharing

參考文獻

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