新加坡助人工作者身心健康與專業生活品質之現況分析

Current Status of Physical, Mental Health and Professional Quality of Life among Helpers in Singapore

徐美滿(MeiMan Hsu)

指導教授 ： 蕭文

國立暨南國際大學/教育學院/輔導與諮商研究所/碩士(2014年)

摘要

本研究旨在調查新加坡助人工作身心健康與專業生活品質之現況分析，及在不同個人背景變項下其差異狀況。研究方法採問卷調查法，以新加坡之華族助人工作者為研究母群，以立意取樣、電子問卷方式進行，共獲得樣本 131 人。研究工具為鄭泰安博士修定之「華人健康量表」（CHQ-12）及Stamm（2009）編修之「專業生活品質量表」（ProQOL 5） 。資料統計分析方法，包括描述統計、t 檢定、F 檢定及皮爾森相關。研究結果得到以下結論：

1. 研究對象顯示55.7% 的身心健康狀態欠佳，其中以焦慮的症狀為最多。整體專業生活品質屬於中等程度；慈心滿意則屬中等程度；專業耗竭與慈心疲倦屬中危險。

2. 男性的身心健康狀態較女性佳；而不同年齡、助人工作年資、受僱型態、每週接案時數在身心健康上沒有差異。

3. 年資11年以上的助人工作者的整體專業生活品質及慈心滿意較年資1年以下的助人工作者；以及專業耗竭較年資5年以下的助人工作者。每週平均接案時數越多越感到慈心疲倦。

4. 身心健康與專業生活品質達顯著負相關，表示專業生活品質越高，其身心健康得分越低狀態越佳。

關鍵字

助人工作者 ； 身心健康 ； 專業生活品質 ； 慈心滿意 ； 專業耗竭 ； 慈心疲倦

並列摘要

This study aimed to investigate the Physical, mental health and Professional Quality of Life among helpers in Singapore. By questionnaire survey and purposive sampling and the total sample of this study were 131. The research tools are "Chinese Health Questionnaire" and "The Professional Quality of Life ". Statistical methods are descriptive statistics, t-test, F-test, and Pearson product-moment correlation. The results of statistical analysis are as follows:
There were 55.7% participants considered themselves had poor physical and mental health condition. In addition, the participants in this group also reported that their most serious syndrome was anxiety. Furthermore, the participants had modest potential for compassion satisfaction, middle risk of burnout and compassion fatigue. The Male participants’ physical and mental health was significant better than female. Age, years of experience, employment status and average service hours per week didn’t affect the conditions of physical and mental health.
Participants with more than 11 years’ experience had higher overall quality of life and compassion satisfaction than those who were below a year experience. And less burnout than those who were below 5 years’ experience. For those who had more average service hours per week would likely suffer compassion fatigue.
This research also revealed that a significant negative correlation between physical, mental health and professional quality of life. In other words, the better professional quality of life had the lower scores in CHQ-12 the better physical and mental health was.

並列關鍵字

Helping Worker ； Physical and Mental health ； Professional quality of life ； Compassion Satisfaction ； Compassion Fatigue ； Burnout

參考文獻

黃政昌（2003）。心理師的自我照顧與滋養。諮商與輔導，205，36-41。

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