主管部屬性別配對之師徒功能與其影響效果之探討

本研究旨在探討主管與部屬不同性別配對中，主管所提供之師徒功能對部屬在工作績效、工作壓力及利他行為的影響。本研究以金融產業之業務銷人員為對象，採便利性抽樣，共發出問卷600份，回收515份，回收率為85.8％。調查資料以描述性統計、成對樣本T檢定、Pearson積差相關及階層迴歸等方法，進行資料的分析，根據分析結果，歸納出以下結論：一、金融業銷售部門中，主管與部屬不論何種性別組合，部屬皆會獲得的較多的職涯發展功能與角色模範功能，且心理社會功能的獲得為最低。二、金融業銷售部門中，部屬在主管的領導關係下，部屬所獲得的職涯發展功能越高，部屬在工作績效的表現就越高。三、金融業銷售部門中，部屬在主管的領導關係下，部屬所獲得的心理社會功能越高，越能降低部屬在工作壓力的感受。四、金融業銷售部門中，部屬在主管的領導關係下，部屬所獲得的角色模範功能越高，部屬在利他行為的表現就越高。五、金融業銷售部門中，主管與部屬在同性別（男主管與男部屬、女主管與女部屬）的組合下，部屬所獲得的心理社會功能越高，部屬在工作績效的表現就越高。最後根據本研究結論，進一步說明管理上的實務意涵以及未來研究的建議。

關鍵字

教練領導；性別配對；師徒功能；工作績效；工作壓力；利他行為

並列摘要

The objective of this study is to research and understand the effect of the job performance, job stress and altruistic behavior in the mentoring function of different gender combination of supervisors and subordinates. The survey sampled from the salesmen of financial industry, and used the convenience sample to collect data. In total, we sent out 600 questionnaires and 515 were collected back which was the returning rate of 85.8％. We used the descriptive statistics, paired-samples t-test, Pearson product-moment correlation, and hierarchical regression analysis to analyze the survey data. Based on the analytical results, conclusions were drawn as follows: 1. In the sales department of the financial industry, regardless of gender combination of the supervisors and subordinates, subordinates receive more career development and role modeling functions, but receive the least psychosocial functions. 2. In the sales department of the financial industry, the more career development functions are received by the subordinates, the better job performance are shown by the subordinates under the supervisors’ leadership. 3. In the sales department of the financial industry, the more psychosocial functions are received by the subordinates, the lower job stress are felt by the subordinates under the supervisors’ leadership . 4. In the sales department of the financial industry, the more role modeling functions are received by the subordinates, the more altruistic behavior are shown by the subordinates under the supervisors’ leadership . 5. In the sales department of the financial industry, the more psychosocial functions are received by the subordinates, the better job performance are shown by the subordinates in the same gender combination (male supervisors and male subordinates or female supervisors and female subordinates) of supervisors and subordinates. Finally, based on the conclusion of the study, implications for management practice and suggestions for further research were proposed.