近年來重大災害頻傳,當重大意外災害發生時,大量的報案電話及災害現場瞬息萬變的資訊蜂擁而入,導致119緊急救災救護專線滿線情形及形成電話壅塞,並影響119指揮中心掌握災害資訊不夠完整精確,進一步影響搶救災害時消防車輛派遣調度,因而擴大災情。 本研究利用統計分析法探討當重大災害發生時,消防局119救災救護指揮中心運作重大災害指揮中心作業模式(IDOM),期望能掌握重大災害全盤資訊,並多工處理其他救災救護案件,保障民眾人身安全及降低財產損失。
In recent years, severe disasters happened frequently. When a catastrophe occurred, numerous report phone calls and the disaster scene of the ever-changing information flocked, resulting in full line and network congestion in 911 emergency rescue command center, which leads to that the 911 command center couldn’t master disaster information completely and accurately, and even affects the dispatch assignments of fire engines, causing the disaster expands. This study aims at exploring the incident dispatch operation mode of 911 emergency rescue command center in fire department when the major disaster occurred, expecting to master the major information of the disaster, and multitasking on other emergency and rescue cases to protect people's safety and reduce property damage.