虛擬團隊中團隊信任與團隊自主性對團隊效能的影響—決策過程品質之中介探討

THE EFFECT OF TRUCST AND AUTONOMY TO TEAM EFFECTIVENESS –STUDY OF DECISION MAKING PROCESS QUALITYY AS MEDIATOR

蔡芬櫻(Fen-Ying Tsai)

指導教授 ： 粱世安

國立臺北大學/商學院/企業管理學系/碩士(2011年)

摘要

對虛擬團隊而言，由於團隊成員分散各地的特點，必須透過通訊科技進行溝通，甚至在未曾面對面的情形下進行決策。本研究透過問卷對團隊成員進行訪查。研究結果指出，對虛擬團隊而言，團隊成員若有較高的決策過程品質，也就是感受虛擬團隊對各種方案都能充份的討論，虛擬團隊就能夠有較高團隊效能。虛擬團隊內的信任，則有助於提高決策過程品質以及虛擬團隊效能，決策過程品質在此具有中介效果。對虛擬團隊自主性而言，亦有助提高虛擬團隊效能。但決策過程品質則在此不具中介效果。

關鍵字

信任 ； 團隊自主性 ； 決策過程 ； 團隊效能

並列摘要

Considering the distributed characteristics, virtual team members need to communicate each other with technologies and may need to make decision without face-to-face meeting.
Therefore, using questionnaire-based data, this study examined the potential effects between trust, team autonomy, decision making process quality and team effectiveness. The result suggests that the decision making process quality is positive related to team effectiveness. Trust within team will help to enhance the team effectiveness and the decision making process quality which is as a mediator. Team autonomy is positive related with team effectiveness as well. However, the decision making process quality as a mediator is not support in this case.

並列關鍵字

Trust ； Team Autonomy ； Decision Making Process ； Team Effectiveness

參考文獻

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