一整合方法規劃汽車共享之服務系統

服務科學(Services Science, Management and Engineering, SSME)，是指結合眾多跨領域學科的研究，整合不同領域的學術成果，透過服務設計變得更有效率，尋求創新的服務型態。蒐集資料與相關研究報告進行分析，採用多元化之模式進入大眾市場。本研究將會應用品質機能展開(Quality Function Deployment, QFD)，分析顧客的服務需求，定義顧客需求與共享系統設計之關係。透過 QFD 所分析的資料，採用設計結構矩陣(Design Structure Matrix, DSM )找出適合的元素，以建構系統的基本架構。汽車共享(car sharing)，是一個汽車租賃模式，用於人們短期內租車。汽車共享可以幫助降低交通堵塞和污染，減少了停車位的需求。因此，如何提高汽車共享的使用率將是值得研究議題。本文以汽車共享系統為例，在協同設計的環境中，以服務科學手法為架構，應用 QFD 及 DSM 進行分析，最後套用服務藍圖來說明整個過程。

關鍵字

汽車共享；品質機能展開；設計結構矩陣；服務科學；服務藍圖

並列摘要

Service science, management, and engineering (SSME) is to describe service science, an interdisciplinary approach to the study, integrate different areas of academic achievement design, and become more efficient through the service design implementation of services systems. Collect information and analyze relevant research, using diversified model into the mass market. This study utilizes Quality Function Deployment (QFD) to analysis of customer demand for services, define the relationship between customer demand and sharing system designs .According to the data of QFD, Design Structure Matrix (DSM) is applied to find suitable elements to construct the system. Car sharing is a car rental mode for people in the short term rental, it can help reduce traffic congestion and pollution, reducing the demand for parking spaces. Therefore, how to improve the utilization of car sharing would be worth studying topics. This study will use the car sharing as an example to analyze and demonstrate the application of QFD, DSM and Service Blueprint which use the SSME method in the collaborative design environment.

並列關鍵字

Car-sharing ； Quality Function Deployment ； Design Structure Matrix ； Services Science, Management and Engineering ； Service Blueprint

參考文獻

Frost and Sullivan, Sustainable and Innovative Personal Transport Solutions, “Strategic Analysis of Carsharing Market in Europe”, presentation slides, London, 2011

Deborah W. and Smith T., “Innovate America: Thriving in a World of Challenge and Change”, pp. 2-6, 2007

Akao Y., “QFD: Past, present, and future”, International Symposium on QFD, 1997

Akao Y., “Quality function deployment: integrating customer requirements into product design”, Productivity Pr, State, 2004.

Boyd C. and Jan K., “Ride On! Mobility Business Models for the Sharing Economy”, Oragnization and Environment, Vol. 27, pp. 279-296, 2014

國際替代計量

一整合方法規劃汽車共享之服務系統

未授權

主題瀏覽