「專業承諾」、「工作特性」、「人格特質」對離業之研究以醫生、護理人員為例

The purpose of this study is to investigate the relationship between nurses' professional commitment, job characteristics, personality traits and turnover intention.

王士豪(Shi-Hao Wang)

指導教授 ： 林玟廷

國立中正大學/管理學院/企業管理學系/碩士(2013年)

摘要

面對全球化的激烈競爭時，企業能夠擁有具專業知能的員工是企業核心競爭力的來源，因此提高員工之工作滿意，對企業能有正面的助益。本研究旨在探討醫、護理人員之專業承諾、工作特性、人格特質與離業的關係，Hackman & Oldham(1975)認為工作特性之改進，能夠激起每位工作者的工作動機，使其有更高的工作滿意，但也有研究者發現，即使是相同的工作，由不同的工作者來執行時，由於工作者個別的人格特質有所差異，會導致對於這項工作的滿足程度有所不同，進而因此影響其專業承諾的程度。
本篇研究以五大類人格特質(Big Five)的架構，提出個人之人格特質差異會干擾工作特性與工作滿意之關係。研究的方式首先參考國內外相關文獻，再以質性訪談為研究方法，據此作為蒐集實證資料的工具。
依據研究結果發現：(1)專業承諾程度高之醫護、理人員，離業較低。(2)當工作特性越屬多樣性、完整性、重要性、自主性，與高回饋專業承諾程度高之醫護、理人員，離業較低。(3) 不同人格特質與離業有相關影響性，但與專業承諾較無相關性。

關鍵字

人格特質 ； 工作特性 ； 專業承諾 ； 離業

並列摘要

The Face of fierce competition of globalization, employee with professional knowledge is the source of the core competitiveness of enterprises. So improve employees' job satisfaction, can bring positive benefit to the enterprises. The purpose of this study is to investigate the relationship between nurses' professional commitment, job characteristics, personality traits and turnover intention. Hackman & Oldham (1975) believed that the improvement of the job characteristics, could inspire each worker's motivation to work, and had more job satisfaction. But there are researchers found that even for the same work performed by different workers, their individual personality differences will lead to the different job satisfaction of this work, which will affect the degree of their professional commitments.
In this study, five categories of personality (Big Five) frame, addresses that individual personality differences can interfere the relationship between job characteristics and job satisfaction. At first, the methods of doing the research were consulted from the domestic and overseas documents; then collecting all the data by qualified interviewing.
Based on the findings that: (1) high degree of professional commitment of health care, management personnel, committed itself to a higher degree of job satisfaction, and lower intention of leaving the industry. (2) the more diversity, integrity, importance of autonomy of a job, and with high reward to a high degree of professional commitment of health care, higher management personnel, the higher the job ratification is, and lower intention of leaving the industry. (3) different personality traits are related to the job satisfaction, and affect the intention of leaving the industry, but no correlation with the professional commitment.

並列關鍵字

personality traits ； job characteristics ； professional commitment ； job satisfaction

參考文獻

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