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  • 學位論文

基於開放式創新之知識管理導入:以知識管理流程為中介角色

Open Innovation Based Knowledge Management Implementation: A Mediator of Knowledge Management Process

指導教授 : 吳英隆
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摘要


知識管理的導入是一件十分複雜的工作,而且會與許多產業產生相互的關聯性,因此知識管理流程和開放式創新理論的觀念就應運而生。從實務的角度來看,產業全球化已經改變了國家與企業的競爭態勢。很清楚地可以看到,在組織結構逐漸地變化中,經由典範移轉的方式,企業已轉變為以知識為基礎的組織,所以企業界必須考量知識管理和開放式創新的整合,以提高企業的競爭力。 根據過去的文獻探討,本研究提出了一種新的理論模型,以檢定開放式創新、知識管理流程和知識管理導入三者之間的關係。其中開放式創新包含由外而內的流程、耦合流程及由內而外的流程;知識管理流程則包含外部處理與內部處理二種流程;至於知識管理導入則由四個階段來衡量:需求分析、內容分析、可用性測試及使用後效果分析。本研究提供此一個研究架構,做為衡量的方法,並進行實際且有效性的實證分析。本研究亦考慮兩個控制變數:產業類型和公司規模。以了解這二項控制變數對於知識管理導入時是否會產生某些效果。 本研究依據發展的理論而決定採用量化性的測量方法。並通過寄送郵件的方式發送結構式問卷,以收集所需的研究數據。研究的結果顯示:知識管理的兩個流程對知識管理導入產生了顯著且不同的影響,而這兩個流程彼此之間也具有相互的影響效果。換言之,知識管理的兩個處理流程在影響知識管理導入過程時具有顯著的決定因素。然而,分析的結果也顯示,開放式創新的耦合流程對於知識管理的外部流程並不具有顯著的影響。最後在知識管理導入時,產業類型會產生積極的正向影響;相反地,公司的規模則沒有顯示出對知識管理導入有任何相關性。 本研究的貢獻在於其結果可提供實務界和學界,於衡量基於開放式創新之知識管理導入時的一些可行性建議。同時本研究的結果也可有助於提出改善知識管理導入時的效率,並建立更加積極主動的實施計劃。

並列摘要


While knowledge management (KM) implementation is complicated in terms of the association with many industries, a new concept for broadly integrating KM process and open innovation (OI) is emerged. In practice, globalization has altered the competitive dynamics of nations, companies, and industries. This is most clearly seen in the changing patterns of organizations. Due to a paradigm shift toward knowledge-based organizations, industries have to consider the KM and OI integrated to enhance the organization's competitiveness. Based on the relevant literature and concepts, this study proposes a novel theoretical model to examine the relationships among OI process, KM process, and KM implementation. OI process consists of three processes: outside-in process, coupled process, and inside-out process. KM process consists of two processes: external process and internal process. And, KM implementation consists of four phases to be measured: needs analysis, content analysis, usability test, and effect analysis. It also provides an empirical analysis of a framework that helps us to gauge the practical validity of the approach. This study also considers two control variables, industry type and company size, and their effects on KM implementation. This study develops a measurement approach on the basis of existing theory. We gather data by using a structured questionnaire that is administered through mail. The findings we obtained reveal that both two processes of KM have different impacts on KM implementation. And also both processes of KM have interactive effects on each other. Overall, the two processes of KM are indicated as the significant determinants in impacting the KM implementation. However, the result of analysis shows that coupled process of OI is not significant on external process of KM. Industry type is positively correlated with KM implementation while company size does not show any correlation with KM implementation. The findings of this study will provide practitioners and academics with the proposed model for measuring the success of KM implementation. Furthermore, its result will be helpful to make more proactive plans for improving the efficiency and effectiveness of KM implementation.

參考文獻


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