知識分享態度與行為之影響因素：從組織系絡的觀點

The Influencing Factors of Knowledge Sharing Attitude and Behavior from the Organizational Context Perspective

魏品羽(Pin-Yu Wei)

指導教授 ： 沈慶龍

國立屏東科技大學/管理學院/企業管理系所/碩士(2011年)

https://doi.org/10.6346/NPUST.2011.00113

摘要

企業應用成功的知識管理，以增進組織的競爭優勢是知識經濟時代中的必定趨勢。因此，知識已被認為是影響組織成長，維持組織競爭力的重要因子。而過去的研究大多探討知識管理的關鍵成功因素或探討個別因素對於知識管理，然而現實社會中，組織成員間卻常因為不願意相互分享知識，而造成知識的黏滯性，究竟有什因素可以促進組織內成員間知識分享?因此，本研究將組織中的知識分享行為視為是一種困境，從組織系絡的觀點來探討其對知識分享之影響；並進一步探討組織文化、團體情緒智商、管理涉入及動機對知識分享行為之影響，以此作為本研究之架構。
本研究針對高科技產業採等比例配額抽樣對員工發放問卷，並以郵寄問卷的方式進行實證。問卷一共寄發700份，有效回收問卷為226份，回收率32%。另外，本研究使用SEM 9.0來進行實證並驗證本研究所提出之各項假設。
本研究經過SEM分析後發現：(1)組織文化對知識分享態度有顯著正向影響。(2)團體情緒智商對知識分享態度有顯著正向影響。(3)管理涉入對知識分享態度有顯著正向影響。(4)動機因素對知識分享態度有顯著正向影響。(5)知識分享態度對知識分享行為有顯著正向影響。(6)知識分享態度對知識分享行為的影響關係中，資訊科技能力具有正向的調節效果。

關鍵字

組織文化 ； 情緒智商 ； 管理涉入 ； 資訊科技 ； 知識分享

並列摘要

In order to enhance the organization's competitive advantages, using the applications of successful knowledge management is certainly the trend in the knowledge economy. Therefore, knowledge is considered the important factor to influence organizational growth and maintain organizational competitiveness. In the past, most of the literature of knowledge management focused on the critical success factors and the individual factors of knowledge management. However, in fact, the members of organization would not often like to share knowledge with each other, and this situation results the viscosity of knowledge. However, in fact, the members of organization would not often like to share knowledge with each other, and this situation results the viscosity of knowledge. What kind of factors that can promote knowledge sharing among members? In this research, the act of knowledge sharing is considered a dilemma in organization. We would explore the impact of knowledge sharing from the perspective of organizational context perspective, and further inspect the effect of organizational culture , emotional intelligence, management involvement ,and information technology on Knowledge Sharing.
The samples of this research are drawn from the employees of high technology industry. We mailed 700 copies of questionnaires, and retrieved 226 effective copies. The retrieving percentage is 32. And then, we utilize SEM as analysis tools. Generally, the model fit is acceptable.
After we use SEM to analyze, we discover the conclusions of this research indicate that;(1)The organizational culture has a positive effect on Knowledge Sharing Behavior,(2)The group emotional intelligence has a positive effect on knowledge sharing behavior,(3)The Management involvement has a positive effect on knowledge sharing behavior,(4)The motivation has a positive effect on knowledge sharing behavior,(5)The knowledge sharing behavior has a positive effect on knowledge sharing attitude,(6)Information technology capabilities have a positive moderating effect on the relationship between knowledge sharing attitude and knowledge sharing behavior.

並列關鍵字

Organizational Culture ； Emotional Intelligence ； Management Involvement ； Information Technology ； Knowledge Sharing

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