成本效益品質功能展開模式之建構

Building Blocks for Cost-effective Quality Function Deployment Models

游璽諺(Xi-Yan You)

指導教授 ： 王敏

朝陽科技大學/理工學院/工業工程與管理系/碩士(2014年)

摘要

品質機能展開是一種可以有效地將顧客需求反應在產品設計之方法。
現在，這種方法已被廣泛應用在各種領域，如生產管理、顧客服務、新產
品設計等。然而，先前品質機能展開之使用，並無考慮技術之成本，因此，
提出一個成本效益品質機能展開，在滿足顧客需求的同時，卻可能造成生
產成本的提高。本研究期望在滿足顧客需求的前提下，最小化所使用之技
術成本。 本研究以品質機能展開及價值流分析工具之概念為基礎，加以發展出
具有邊際成本效益概念的品質機能展開模式，可以更有效地提高品質機能
展開之成效。更進一步提出在有限成本下邊際成本效益品質機能展開模式。
研究顯示，在成本及邊際效益的考量下，可以有效地提升品質機能展開之
績效。

關鍵字

價值流分析工具 ； 品質機能展開 ； 成本效益

並列摘要

Quality function deployment (QFD) is a effective method to respond
customers' requirement on product design. Nowadays, quality function
deployment has been utilized in several fields, such as, production management,
customer service, and new product design etc. However, the cost of techniques
is not taken into account in the previous research. Hence, in order to meet
customers' requirement, the cost may be over the expectation. A cost-effective
quality function deployment is proposed in this study to satisfy customers with
the minimum cost.

Based on the concepts of quality function deployment and value stream
analysis tools, the marginal cost-benefit is considered in this study, and improves
the performance of quality function deployment effectively. Furthermore,
cost-effective quality function deployment models with cost limit are also
discussed in this study. The results shows that taking cost and marginal benefit
into account can improve the performance of quality function deployment
effectively

並列關鍵字

Value stream analysis tools ； Quality function deployment ； Cost-effective

參考文獻

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