觀光旅館業對實施三明治教學實習之滿意度研究--以技專校院餐旅相關科系實習生為例

A Study on Tourist Hotel which as Partners of Sandwich Course in Satisfaction at Practicum- An example of Student from the Department of Hospitality Educationin Vocational Colleges.

王登群(Wang Teng Chuen)

指導教授 ： 陳瀅世

亞洲大學/管理學院/休閒與遊憩管理學系碩士班/碩士(2005年)

摘要

本研究之目的，欲透過觀光旅館業主管之不同人口屬性與任職旅館屬性，期望能了解三明治教學實習制度在產學互動後滿意度之研究，其中包括瞭解校方實施三明治教學實習制度現況方面之滿意度，以及學生實習工作表現之滿意度，最終並作為日後技專校院餐旅相關
科系培育人才及業者培訓人員之參考。本研究以訪談結果與相關文獻彙整後，利用便利抽樣方式發放問卷，以台灣地區觀光旅館業主管為研究對象進行相關調查。總共回收有效問卷214份，將所得資料以SPSS統計軟體進行統計分析，其結果精簡闡述如下：
一、三明治教學制度實施現況滿意度：
旅館業者對三明治教學制度在對學生的培養與產學間的權利義務感到滿意。另外也顯示觀光旅館業對學生目前基於在校所學之工作能力表現認為仍有加強空間，並也願意依據實習學生能力與表現給薪。
二、三明治教學實習學生工作表現滿意度
觀光旅館業者一般認為實習生對單位所交代的工作都能夠勝任，並且能表現出令主管滿意的服務精神與態度。然而，觀光旅館業者也對於實習生在服務顧客時的臨場表現與語言溝通能
力相對較不滿意。
三、滿意度研究之架構確立
統計分析中將「三明治教學制度實施現況滿意度」的四個因素構面與「三明治教學實習學生工作表現滿意度」的四個因素構面進行相關分析後，研究發現呈現正相關。
因此代表本研究先前所擬定之研究架構中，「三明治教學制度實施現況滿意度」與「三明治教學實習學生工作表現滿意度」可共同解釋當前觀光旅館業者對三明治教學實施之滿意度。
本研究不僅是由理論探求而得，重要的是藉由擴大研究對象層級和廣度，蒐集觀光旅館業主管們的寶貴問卷調查意見。詳實的內容應可讓有關單位瞭解餐旅三明治教學之根本，仍應以適才適所為原則，共同為我國餐旅業界培育出優秀的專業從業人員。

關鍵字

技專校院 ； 三明治 ； 旅館業 ； 滿意度 ； 三明治教學

並列摘要

The purpose of this study is to investigate the ways how demographic and occupational characteristics of current tourist hotels managers influence their perceptions on sandwich course in satisfaction. The study also attempt to provide a summary and also reflection on current the department of hospitality education in vocational colleges in Taiwan.
Based on a combination of the result from in-depth interview and literature review, questionnaire using convenience sampling have been applied to subject who are currently managers by Taiwanese tourist hotels. Returned and valid questionnaires totaled 214 copies, and were analyzed using SPSS. The results are enumerated below:

1. The currently satisfactory of sandwich course system
Tourist Hotels managers have positive response to the sandwich course system. They think it is a good way to cultivate student's rights and obligations. Otherwise it shows that tourist hotels managers also thinks there is still spaces for the students to enhance their ability of working. Also they are willing to give the salary based on their performance.

2. The satisfactory of sandwich course to the students to work
Generally speaking, tourist hotels managers thinks that most of the students can fulfilled their assigned job at work. They also show good service attitude which make their bosses concur. However, the managers gave less satisfaction remarks to the students' language communications ability and the reaction while servicing a customer.

3. The skeleton established to the satisfactory research is correct
The statistics of "SPSS" put the four causes of " The present satisfactory of sandwich course " and the four causes of "The satisfactory of sandwich course to the students to work" into analysis, the result comes out that they are definitely related.
The result can explain that the proposal of this research as " The present satisfactory of sandwich course " and "The satisfactory of sandwich course to the students to work" can explain the satisfactory of sandwich course to the present tourist hotels managers accordingly.
This research is not only on the basis of theory, but also gathered the opinions of hotel senior directors by research papers. The concrete content of this research should be able to let correlate organizations understand the basis of sandwich course and to breed the outstanding staffs with professional skills for our hospitality.

並列關鍵字

Vocational colleges ； sandwich course ； satisfaction

參考文獻

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