溫泉旅館員工作壓力、性別歧視知覺與生涯轉換傾向關係之研究

Job Stress, Gender Discrimination and Career Change Tendency in Hot Spring Hotels

劉翠華(Chui-Hua Liu) ； 李銘輝(Ming-Huei Lee) ； 余守媚(Shou-Mei Yu)

《臺灣觀光學報》 6期 (2009/06) Pp. 47-64

https://doi.org/10.29801/THTJ.200906.0004

摘要

溫泉旅館從業人員因工作時間長、工作負荷不均及假日不得排休等工作特性常成爲員工的壓力負荷，同時員工的人際關係以及兩性工作平等等問題，均是影響員工生涯轉換的因素，再者溫泉旅館是勞力密集的產業，因此，人力資源是維持旅館經營競爭優勢的重要來源。本研究旨在探討溫泉旅館從業人員工作壓力、性別歧視知覺與生涯轉換傾向之關係，以台灣中部谷關、東埔及廬山溫泉區之溫泉旅館從業人員爲對象進行問卷調查研究，共發出410份問卷、有效回收問卷309份，利用SPSS及 LISREL進行資料分析，結果發現工作壓力對留任意願有負向影響，但是人際壓力對留任意願有正向影響。工作壓力對離職傾向有正向影響，但是人際壓力對離職傾向呈負向影響。性別歧視知覺對留任意願有正向影響。性別歧視知覺對離職傾向沒有顯著影響。研究成果可供後續溫泉旅館從業人員的研究發展提供相關資訊及參考。

關鍵字

工作壓力 ； 性別歧視知覺 ； 生涯轉換傾向

並列摘要

To explore the relationships among job stress, gender discrimination and career change tendency, this research targeted the employees of the hot spring hotels in the famous hot spring sites of Central Taiwan, including Ku-Kuang, Lu-Shan and Tung-Pu. The sample of 309 hotel workers completed a self-report questionnaire asking them to rate, on a five-point scale, their perceived level on each of 36 items which covered overall stressfulness of the job, perception toward gender discrimination and the tendency to career change. Personal information was also collected. Both of the SPSS package and LISREL program are adopted to compute the data. The main findings are followed: Regarding 'to remain', it is found negatively influenced by 'job stress', but positively by 'interpersonal relationship tension'. As to 'to quit', it is seen positively interacting with 'job stress', but negatively with 'interpersonal relationship tension'. After all, 'gender discrimination' has a positive influence on 'to remain' but does not have any significant relationships with 'to quit'. Findings from the research have implications for the individual and the employing organizations.

並列關鍵字

Job stress ； gender discrimination ； career change tendency

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