This research was aimed to investigate the current situation of digital printing business and the satisfaction levels on the digital printing presses and the staff in Taiwan. There are more and more printing-oriented participants purchased the digital printing presses in Taiwan. This indicates that technology of digital printing is widely accepted by the professional printers or other oriented-fields of professions. Basically, the digital printing owners are satisfied with the performance of the digital printing presses. They do care about the expense of the press and the unit cost of the print sheet. Even the performance of the sales representatives is okay, but those owners do expect more from them. The overall performance of the technical engineers is much better. Thus information indicates that the digital printing owners need better service of software and hardware. This sign shows that the digital printing press providers need to face it and better enhance their communication to their clients.