社會影響觀點探討建言行為的有效影響途徑：情感型信任及知覺同事網絡中心性的調節校果

From the Perspective of Social Impact to Explore the Effective Impact Path of Voice Behavior: Affect-Based Trust Moderates the Moderating Effect of Co-worker's Network Centrality

洪贊凱(Tsang-Kai Hung) ； 嚴之妤(Chih-Yu Yen)

《人力資源管理學報》 17卷4期 (2017/12) Pp. 91-113

https://doi.org/10.6147/JHRM.201712_17(4).0004

摘要

本研究欲從社會影響的觀點探討同事建言行為如何透過個體建言安全感影響個體建言行為的途徑，以及情感型信任與知覺同事網絡中心性的調節效果。本研究採立意抽樣，共計發出429份問卷，最後以301份有效樣本進行驗證。研究結果顯示：（1）建言安全感在同事建言行為與個體建言行為之間具有部分中介效果；（2）知覺同事網絡中心性對同事建言行為和心理安全感之關係的調節效果，會受到情感型信任的調節。依據研究結果，本研究亦進一步提出學術與實務意涵。學術上，本研究填補建言行為的研究缺口，並嘗試以社會影響的角度探討建言行為的有效影響途徑。實務上，領導者可針對關鍵員工多加發揮影響力，以藉此帶動其他員工的建言行為。

關鍵字

建言行為 ； 建言安全感 ； 情感型信任 ； 網絡中心性 ； 社會衝擊理論

並列摘要

In view of the importance of the voice behavior, both scholars and practitioners try to find an effective way to increase employee voice behavior. In terms of social impact, one's voice behavior will be under the influence of others'. Social Impact Theory suggests that the influence level partly depends on other's ability, status and closeness between individual and the source of the influence. Therefore, this study tried to explore the potential antecedence and consequence of voice behavior and to discuss the mediating process of voice behavior and the moderating effects of affect-based trust and coworker's social network centrality. With convenience sampling, data were collected from a sample of 429 employees and resulted in 301 valid samples. Results revealed: (1) Psychological safety partial mediated the relationships between co-worker's voice behavior and individual's voice behavior. (2) Affect-based trust moderated the moderating effect of coworker's network centrality between co-worker's voice behavior and psychological safety.

並列關鍵字

voice behavior ； psychological safety ； affect-based trust ； social network centrality ； social impact theory

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