This study of cabin service directors and flight attendants analyzed information from different sources to examine relationships among task interdependence, group humor use, positive group affective tone, work engagement and service performance. A total of 1000 questionnaires were distributed, and 606 valid questionnaires were returned, including 515 from team members and 91 from team leaders, yielding a valid response rate of 60.6 percent. The final analysis included all valid questionnaires. The research results demonstrated that: 1. Task interdependence positively influences positive group affective tone; 2. Group humor use positively influences positive group affective tone; 3. Positive group affective tone positively influences work engagement; 4. Positive group affective tone positively influences service performance; 5. Work engagement positively influences service performance; 6. Work engagement partially mediates the relationship between positive group affective tone and service performance. Based on these results, suggestions regarding service management are presented as a reference for airlines.
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