志工教育訓練成效與影響因素之研究－以社會網絡分組為途徑

Effectiveness of Educational Training in Volunteers and Related Influential Factors-Using Social Network Grouping as an Approach

陳殷哲(Chen, Y.-C.) ； 洪靖雯(Hung, C.-W.) ； 戴慧如(Tai, H.-J.)

《福祉科技與服務管理學刊》 8卷2期 (2020/06) Pp. 117-136

https://doi.org/10.6283/JOCSG.202006_8(2).117

摘要

新竹市家庭教育中心為各縣市為了服務民眾預防家庭相關問題與推廣家庭教育之示範單位之一，志工於投入服務時必須經過專業訓練及定期訓練主題在職回訓等課程，以提升志工持續服務的能力。本研究目的為探討新竹市家庭教育中心於志工教育訓練課程時，以社會網絡分組方式，瞭解教育訓練成效的差異。研究對象以新竹市家庭教育中心38位志工，於教學前、後使用ARCS動機模式、團隊學習能力、單雙環學習及學習情緒量表進行衡量。資料分析顯示志工在於學習動機、團隊學習與學習情緒具有顯著性差異。最後，建議新竹市家庭教育中心未來志工教育訓練續採社會網絡分組進行課程，及提升學習動機、團隊學習、學習模式與學習情緒等訓練策略，據以達成更佳的志工教育訓練成效。

關鍵字

學習動機 ； 團隊學習 ； 學習模式 ； 學習情緒 ； 社會網絡分組

並列摘要

Hsinchu City Family Education Center provides services that aims to help people prevent family problems and to promote family education. Volunteers must receive professional training and on-the-job training before providing services. To maintain a consistent level of volunteer service, training courses are regularly provided. The purpose of this study was to examine differences in the effectiveness of educational training among various groups of volunteers working at the Hsinchu City Family Education Center who were grouped according to their social networks. In this study, 38 volunteers from the Consultation Group of the Family Education Center of Hsinchu City were selected as research subjects. Questionnaires were given before and after grouping. Through the variable of ARCS, scaling methods of group learning motivation, group learning, single-double loop learning, and learning sentiments were used to assess the training effectiveness of volunteers before and after social network grouping. According to the data analysis, significant differences in learning motivation, teamwork learning, and learning attitudes were observed among various groups of volunteers. Accordingly, we suggest that Hsinchu City Family Education Center should group volunteers according to their social networks for educational training to enhance their learning motivation, teamwork learning, learning models, and learning attitudes, thereby enhancing the outcomes of education training for volunteers.

並列關鍵字

learning motivation ； teamwork learning ； learning models ； learning attitudes ； social network grouping