資訊科技管理、技術、整合能力對企業流程敏捷度影響

The Impacts of IT Technical and Integration Capabilities on Business Process Agility

葉士宗(Shih-Tsung Yeh)

指導教授 ： 吳錦波

淡江大學/管理學院/資訊管理學系碩士在職專班/碩士(2012年)

https://doi.org/10.6846/TKU.2012.00872

摘要

在企業經營中，如何提昇企業的價值，能快速反應客戶與市場需求的變化。為現代企業在經營策略上的主要目標。本研究係針對企業在資訊科技管理、技術、整合能力使用資源基礎理論進行說明。主要目的在了解企業資訊與事業單位經理人在企業活動中，針對資訊科技：管理能力、技術能力、整合能力對於企業流程敏捷度之影響關係。本研究為實證型研究，以問卷調查法方式針對企業事業單位與資訊單位主管進行，並以結構方程式與迴歸分析驗證模型；總共回收問卷110份。本研究驗證資訊單位中資訊科技管理能力對於資訊科技技術能力、流程敏捷度具有正向相關。資訊科技整合能力在不同單位經理人僅對資訊科技管理能力具干擾效果。期望未來企業在進行相關企業與資訊科技經理人在策略規劃上與資訊科技預算投資進行時能參考本研究之建議分析，妥善進行，以增加企業反應敏捷度並提企業之績效與價值。

關鍵字

資源基礎理論 ； 企業流程敏捷度 ； 資訊科技能力 ； 資訊科技管理

並列摘要

At a time in enterprise operated. How to enhance the value of the business and be quickly responsive to changes in customer and market demand. In firms to the development of business strategy and toward the business goals. IT is the key point that the ingredient in a firm’s ability to detect and respond to market. Research has identified the potential for IT to affect firm agility through IT management capabilities or IT technical capabilities or IT business process integrated capabilities. At the same time, 'Resource-Based View' it as a paradigm for our field.

In this research, we use on prior conceptual and empirical research to develop and test a model relating managerial, technical and business process integrated IT capabilities to agility. To test the model, we use data from matched surveys of business and IT units in 110 firms executives. After construct validation and data analysis with SEM and Regression Analysis.

From the research results, First positive link between managerial and technical IT capabilities and process agility There was positive relation between. Second, to what extent does business process integrated positively moderate the link between each of these IT capabilities and business process agility? It is not clear to support. we assess our results and their implications for both research and practice. Finally, about the limitations in this study, identify areas for future research, and provide a general conclusion. We hope can help to the IT and Business units in the firms executives, that can refer to the recommendations in business strategic planning and budget for investment in information technology.

並列關鍵字

RBV ； Business Process agility ； IT Capabilities ； IT Management

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