樂齡族閱讀行為與公共圖書館閱讀服務：以臺北市立圖書館總館為例

本研究以平時有閱讀習慣並使用過臺北市立圖書館（總館）閱讀服務之60 歲以上的樂齡族為研究對象，並採用半結構式深入訪談法搭配問卷勾選的方式進行研究，本研究旨在探討: 樂齡族閱讀之行為傳統閱讀行為方面，受訪者的閱讀頻率以「每天」為多，每次閱讀的時數為「1-3 小時」，閱讀種類以「報紙」為主，閱讀主題以「總類」為多，每月閱讀數量多「不固定」，閱讀資源的取得管道以「傳統人際社群」與「圖書館」為主，閱讀時段多為「晚上」，閱讀地點為「自己家中」，閱讀目的或動機是為「增廣見聞」、「健康養身」，有一半的人認為「願意」跟別人分享閱讀心得，另一半的人則「不願意」，而受訪者每月的閱讀花費上則「無花費」。數位閱讀行為方面，受訪者的閱讀頻率以「每天」為多，每次閱讀時數則以「1-3 小時」及「閱讀時數不固定」為主，閱讀種類為「短訊文字」，閱讀主題則是「總類」，每月閱讀電子書的數量為「0 本」，閱讀資源的取得管道主要是「網際網路」，閱讀時段以「下午」為主，閱讀地點主要在「自己的家中」，閱讀目的或動機主要為「增廣見聞」，全部的受訪者都表示樂意與他人分享自己數位閱讀之心得，在每月的閱讀花費上則「無花費」樂齡族對於公共圖書館支援閱讀服務之看法 (一)閱讀資源:在傳統書籍的借閱上，書況及書籍較為老舊，歸位速度上仍有待加強，書籍借閱管道上頗為便利。數位閱讀資源的操作方面，操作流程與字體大小方面則可再加強。 (二)支援閱讀之空間設備：閱讀空間方面較為壓縮，此外，因為出入的讀者眾多，在衛生方面較難兼顧。硬體設備方面較為老舊。 (三)閱讀推廣活動:在內容方面，主題、師資、教學設計上恐較難兼顧所有受訪者之需求，在活動的數位宣傳管道上，部分受訪者則因為不擅使用數位操作，而無法確實得知相關活動資訊。 (四)公共圖書館數位閱讀服務：大部分受訪者對於資訊素養或數位閱讀技能等相關數位課程的參與意願與參與度高。 (五)館員態度:少數讀者表示館員在為其提供的服務時的積極度與親和力較低。此外，多數受訪者則表示在接受館員服務時，最希望能具有耐心與同理心，具備足夠的圖書館專業素養，以提供專業閱讀服務。並期望透過本研究之結果給予臺北市立圖書館(總館)建議，使其在推廣閱讀活動時作為參考。本研究依據研究結果提出以下五大面向之建議：一、閱讀資源：可適時針對書況較差的書籍進行修繕或處理，並加強對於熱門主題之書籍的更新與採購，並使數位操作系統更為簡易，或於數位閱讀操作區旁設置參考諮詢服務台，以解決讀者之系統操作問題。二、支援閱讀之空間設備：硬體設備可進行適時地汰舊換新，在電腦操作與使用上，館員可提供專門的協助與服務。三、閱讀推廣活動：可於舉辦活動前，事先針對樂齡族進行調查，在進行活動設計時應更能滿足其需求。在活動宣傳管道方面，亦可多與樂齡族相關機構合作，確保活動資訊能確實傳遞。四、公共圖書館數位閱讀服務：可針對樂齡族提供多元的數位相關課程，並以不同的形式或方式增加課程參與意願，提升其資訊素養。五、館員態度：館員可提升對於樂齡族的專業知能服務，增加對於樂齡族的同理心。

關鍵字

樂齡族；閱讀行為；公共圖書館；閱讀服務

並列摘要

This study used the elderly who are over 60 years old, having reading habits and using the Taipei City Library (Main Library) reading service as subjects, and conducted this research by using semi-structured in-depth interviews and questionnaires. The study aims to explore: Ⅰ. The behaviors of seniors’ reading. In aspect of traditional reading behaviors, the interviewers’ frequency of reading is “every day”. The time of reading is “1-3 hours”. The type of reading is mainly “newspaper”. The theme of reading is “General Category”. The quantity of readings per month is “unfixed time”. The channels for reading resources are mainly “traditional interpersonal community” and “libraries”. The reading time is mostly “evening”. The reading place is “at home”, for reading purposes or the motivations are “broadening their horizons” and “keeping health”. Half of the participants are “willing” to share their reading experience with others; the other half are “unwilling” to, and the interviewers’ monthly reading costs are “no cost.” Ⅱ. The senior citizens’ viewpoints on the support of reading services in public libraries. i. Reading resources: On the borrowing of traditional books, books and their conditions are relatively old; the speed of returning still needs to be improved, and the book borrowing channel is quite convenient. The terms of operating the digital reading resources, the operational processes and font sizes can be further enhanced. ii. Support for the equipment of reading space: Reading space is relatively compressed; in addition, because of the large number of readers, it is difficult to take care of sanitation. The hardware equipment is relatively old, too. iii. Reading promotion activities: In terms of contents, it is more difficult to take into account the needs of all respondents on the themes, teachers and instructional designs. In the digital promotion channel of the activity, some respondents are not good at using digital operations, so they cannot really get the relevant information of the event. iv. The public library digital reading service: Most of the respondents have high willingness and participation in the related digital courses such as information literacy and digital reading skills. v. Librarians’ attitudes: A small number of readers indicated that the librarians had lower enthusiasm and kindness when providing services. What’s more, most of the respondents indicated that they would like to be serviced by a librarian who has patience and empathy, having sufficient library professionalism to provide professional reading services. It is expected that the results of this study would be given to the Taipei City Library (the General Assembly) as reference when promoting reading activities. According to the research results, this study suggests the following five major recommendations: Ⅰ. The reading resources: Timely repair or deal with those books in poor condition; strengthen the updates and purchases of those books of best-selling topics, and make the digital operating system easier, or set up an information desk next to the digital reading operation area to solve the readers’ problems. Ⅱ. Support for reading space equipment: Hardware equipment can be replaced in a timely manner, as for the operation and use of the computer, librarians can provide professional assistance and services. Ⅲ. Reading Promotion Activities: Before the event, the senior citizens should be surveyed in advance, so that the activities could be designed to meet their needs better. In terms of the ways of the event promotion, we can also cooperate with the relevant organizations of the seniority to ensure that the event information can be exactly delivered. Ⅳ. The public library digital reading service: Provide a variety of digital related courses for senior citizens, and increase their willingness to participate in the curriculums in different forms or ways to enhance their information. Ⅴ. Librarians’ attitudes: Librarians can boost the professional knowledge services for senior citizens and increase empathy toward senior citizens.