兒童與少年安置機構生輔員與社工「合作取向」之初探

本研究目的:「合作取向模式」在生輔員與社工合作中的經驗、「合作取向模式」如何解決生輔員與社工合作衝突、探討生輔員與社工合作取向模式存在的合作要素。本研究採用質性研究方法中深入訪談法，研究對象為埔里兒童及少年安置機構生輔員與社工。了解兒童及少年安置機構生輔員與社工在高壓環境，能夠克服生活中的逆境，藉由社工與生輔員的現身說法，能讓更多社會大眾對於兒童及少年安置機構的工作人員有更多的瞭解與同理。最後本研究依據上述研究發現從實務面與機構面提出建議，實務面:生輔員情緒背後需要被看見和照顧、提升生輔員專業評估能力、增強生輔員專業知識、社工應融入小家生活中、處遇計畫應共同討論、共同建立教養概念、運用好經驗產生正向影響；機構面:想法不同不以社工為主體，而是建立可行的合作、工作職務可協調分工、充分資訊交流。提供給兒童及少年安置機構生輔員與社工的服務工作者參考與建議以協助相關工作者瞭解如何提供支持。

關鍵字

合作取向；生輔員；兒童及少年安置機構

並列摘要

The purpose of this study: “Cooperative Orientation Model” in the experience of cooperation between Guidance officers and social workers, how to solve the Guidance officers and social workers by “Cooperative Orientation Model” , exploring the cooperation elements that exist in the cooperation orientation model between the Guidance officers and the social workers. The in-depth interview method that in qualitative research were used in this study, and the research subjects were the guidence officers and social workers of Puli Youth Residential Care.Understand the guidence officers and social workers of children and adolescents can overcome the adversity of life in the high-pressure environment. With of social workers and guidence officers, more people in the society can realize them more and have more empathy for the social workers. Suggestions from the practical and Institutional aspects:Behind the emotions of the living assistants need to be seen and taken care of, improve the professional assessment ability of the guidence officers, enhance the professional knowledge of the guidence officers, social workers should be integrated into the life of a small family, the plan should be discussed together, jointly establish a concept of parenting, use good experience to produce positive impact. Institutional aspects:If social workers have different ideas, the workers should establish feasible cooeraton instead of regarding someone as the main body, the duties of works can be coordinated, full information exchange. Provide references and advices to the service workers of children and juvenile resettlement agencies to help relevant workers understand how to provide support.