供應鏈韌性能力關鍵因素的建構：Grey-DEMATEL-ANP和ISM方法

Modelling the Critical Factors of Resilience Capability in Supply Chains: A Grey-DEMATEL-ANP and ISM Approach

團阮方心(Doan Nguyen Phuong Tam)

指導教授 ： 張洝源

國立虎尾科技大學/管理學院/工業管理系工業工程與管理碩士班/碩士(2018年)

摘要

近年來，由於全球化和世界經濟一體化之發展，供應鏈之管理已變得越來越複雜和脆弱。因此，一個供應鏈系統需要提升其韌性之能力以因應供應鏈中斷和脆弱性的擴大。供應鏈中斷是造成財務損失和收入減少的重要因素，因此需要在短時間內發展韌性能力。然而，至今只有少數研究試圖結合不同方法探討供應鏈的韌性和建立一個更加綜合和有效的模式來提高供應鏈之韌性問題。
本研究提出一個整合的評估方法，以確立供應鏈韌性能力的關鍵因素。首先，本文以相關文獻為基礎，建立一個提高供應鏈韌性能力的體系。接著，本研究構建了一個結合Grey理論、DEMATEL（決策試驗和評估實驗室法）、ANP（分析網絡程序法）和ISM (詮釋性結構建模)混合的評估體系。本研究以一個電子製造公司之供應鏈系統為實證案例，結果顯示，最重要的因素包括：知識管理（中斷後）；提升彈性；權變計劃 ; 和敏捷性。提升這些關鍵因素將可協助管理者提高供應鏈之效能和其相關業務的效率。

關鍵字

韌性能力 ； Grey理論 ； DEMATEL ； ANP ； ISM

並列摘要

In recent years, due to globalization and the integration of the world’s economies, supply chains have become more complex and vulnerable. Therefore, supply chains need to be more resilient in response to such challenges. As supply chain interruptions are the cause of financial loss and reductions in revenue, it is important to develop resilience in the best possible time. However, only a few studies have attempted to improve clarity by combining the resilience of different supply chains and building it in a more integrated and effective way.
This study will develop an assessment system to identify the key factors affecting the resilience capability of supply chains. First, the research develops a system that improves the resilience capability of supply chains based on the analysis of relevant literature. After that, we built an assessment approach combining Grey theory, DEMATEL (decision-making trial and evaluation laboratory), ANP (analytic network process) and ISM (interpretive structural modelling) to find the critical capability of resilience in a supply chain system. The results show that the most important factors for an electronic manufacturing supply chain system are as follows: knowledge management (post-disruption), increase in flexibility, contingency planning and agility. The results also suggest that these critical elements will support and help supply chain managers to capture and improve the effectiveness of the supply chain and efficiency in other operations.

並列關鍵字

Resilience capability ； Grey theory ； DEMATEL ； ANP ； ISM

參考文獻

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[7]. Blackhurst, J., Dunn, K. S., & Craighead, C. W. (2011). An Empirically Derived Framework of Global Supply Resiliency. Journal of Business Logistics, 32(4), 374-391.