從服務使用者角度探究兒童少年保護個案服務處遇之成效

Exploring the Effectiveness of Child-Adolescent Protective Intervention from the Viewpoint of Service Users

王滋苑(Tzu-Yuan Wang)

指導教授 ： 趙善如

國立屏東科技大學/人文暨社會科學院/社會工作系/碩士(2016年)

摘要

為了解社工員提供的服務處遇是否符合個案及其家庭需求、是否可有效協助個案及其家庭，並歸納整理相關經驗，找出有效之服務策略，以利後續提供更適切之服務處遇，本研究針對提供高雄市兒童少年保護個案二線後續追蹤輔導服務之某社會福利機構南區辦事處，103年、104年積極性結案個案之主要照顧者共11名，進行一對一深入訪談。
本研究發現，一、主要照顧者最有感覺的服務就是經濟相關之協助，因此適當的經濟支持，能夠有效協助案家解決眼前的生活需求；二、社工員透過與主要照顧者討論教養方式，可有助於提升主要照顧者之親職能力；三、透過親子活動的參與，可以觸發親子間不同的互動經驗，可有機會營造正向親子互動關係；四、社工員於服務過程中的陪伴，可以讓主要照顧者獲得正向支持；五、社工員與個案的定期訪談，有助於個案調整與主要照顧者的互動模式，改善與主要照顧者的互動關係；六、才藝課程學習可以讓個案自我探索，提供個案發展自我潛能之機會；七、案家有些聲音仍未被社工員聽見，提出的需求未獲回應；八、受服務對象對於機構可提供的服務處遇的項目及內容並不清楚。
因此根據上述研究發現，分成兩部分提出建議，對於服務輸送之建議，一、服務提供單位要有提供經濟支持的裝備；二、社工員要具備親職教育的能力；三、辦理多元類型的親子活動；四、發展個案潛能教育方案；五、社工員對於案家提出的需求要能有所回應；六、社工員要清楚讓案家知道服務處遇項目。對於未來研究之建議為，一、增加對個案及社工員之訪談；二、增加研究場域機構。

關鍵字

兒童少年保護 ； 服務處遇 ； 服務成效

並列摘要

For determining whether service treatment provided by social workers can meet individual and family demands and effectively assist individuals and their families, generalizing and summarizing related experiences, finding out effective service strategies, as well as helping provide more appropriate services in the future, this study conducts one-on-one in-depth interviews among 11 main caregivers of actively-closed cases of south district office of a social welfare organization in 2014 and 2015, with regard to second-line follow-up counseling services for child protection cases of Kaohsiung City.
Findings of the present study are as the following. 1. The service for which main caregivers have the strongest sense is economy related assistance. Therefore, proper economic support can effectively help solve short-term living demands of case individuals and their family members; 2. Discussion about parenting style between social workers and main caregivers can contribute to enhancement of main caregiver’s parenting ability; 3. Participation in parent-child activities can trigger different interaction experiences between parents and children as well as create chances of positive parent-child interactive relationships; 4. Social workers accompanying during service delivery can provide positive support to main caregivers; 5. Regular interviews with social workers and cases help adjust mode of interaction between case individual and main caregiver; 6. Talent course learning can achieve cases self exploration and provide individuals chance of developing self potency; 7. Some voices of individuals and family members are still not heard by social workers, and requirements put forward by them are not met. 8. Objects who accept service don’t know items and contents of service treatment provided by institution.
Therefore, based on above findings, suggestions are proposed in terms of two aspects. Suggestions regarding service delivery are as below: 1. Organizations providing service should have devices that can offer economic support; 2. Social workers should possess capability of parental education; 3. Conduct diversified types of parents-children activities; 4. Develop education programs for individual potentials; 5. Social workers should be able to respond to requirements put forward by individuals and their family members; 6. Social workers should make individuals and their family members clearly know the items of service treatment. With respect to future researches, following suggestions are proposed: 1. Increase interviews with cases and social workers; 2. Increase research fields and institutions.

並列關鍵字

child protection ； service treatment ； service effect

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