工作壓力與員工健康相關生活品質之相關性實證研究

The Evidence-based Study of Relationship between Work Stress and Employees’ Health-related Quality of Life

張蓓貞(Pei-Jen Chang)

指導教授 ： 劉順仁

國立臺灣大學/管理學院/高階公共管理組/碩士(2007年)

https://doi.org/10.6342/NTU.2007.10625

摘要

近年來企業將人力視為重要的資源，事業單位為確保生產力，對於既有人力之管理，如何維護員工身心的健康，防止職業傷病的措施，則為重要的人力資源管理議題。本研究旨在探討工作壓力與員工健康之影響因素，並進而將此研究結果應用於企業管理。
本研究設計為橫斷性問卷調查，選擇新竹科學園區某某電腦及積體電路產業事業單位。2,020位直接或間接生產人員，識字、台灣籍員工並同意接受問卷調查者，進行自填式結構性問卷調查。在某事業單位工安經理的協助下，經由各部門行政助理發送2,020份問卷，並完成問卷回收工作。總計完成回收1,707份回收率為85.1%。研究變項包括人口學特質、壓力狀態及WHOQOL-BREF 健康相關生活品質。
本研究主要發現，在逐步複迴歸分析中，影響健康相關生活品質的正面影響因素在四個範疇中，能調適壓力、對健康的自我評價較好及有運動習慣的人，其累計的解釋變異量從17.0%~27.2%。而在負面的影響因素中，已婚、不好的人際關係、高度的壓力、有疾病狀態、工作時數過長、有經濟問題、工作場所不佳等因素，其累計的解釋變異量增加從5.4%~8.7%。為了進一步看出群聚與多變項間的交互作用，透過二元分類樹確定在四個範疇中分類出生活品質較好以及較差的次分類，同時可以依據他們的群聚特徵給予不同的介入方案。推動職場健康管理，可以提升員工的生產力、工作意願及整體的工作表現，改善員工生理及心理的健康，也能促進更和諧的勞資關係。

關鍵字

工作壓力、健康相關生活品質、職場健康促進、健康管理

並列摘要

In recent years, the enterprise regarded as the man resource. The institution guaranteed the labor force the normal supply, regarding already had management the manpower, how maintained the staff and their mind normally, and as well as how prevented occupational health diseases and injuries. It’s one of important human resources management. The purpose of this study was to explore what factors contribute to work-related stress and health-related quality of life, and then applies this finding to the business management.
The study used a cross-sectional questionnaire survey design. The study population was a computer company. at the Hsinchu Science–based Industrial Park. Questionnaires were sent to 2,020 personnel. The total completes were 1,707 response rate was 85.1%. Data was gathered on demographic information and indicators of working condition, work stress and WHOQOL-BREF health-related quality of life.
A stepwise, multiple linear regression model was employed to calculate significant predictors of health-related quality of life. The findings suggest that health related quality of life influence factor in four domains, the positive significant factors were someone can adjust the stress, to be better to the health self-appraisal, has exercise habits, its accumulation the explanation variation quantity from 17.0%~27.2%. However, in the negative significant factors were married, not in the good interpersonal relationship, the high stress, has the disease condition, working time excessively long, has the economic problem, the operational site is not good and so on, its accumulation explanation variation quantity increases from 5.4%~8.7%. However, in these analyses, only can see solely variable to explain the variation quantity influence, and is unable to see each other interaction. Therefore, we used the binary classification technique to do the further analyzes. we can determine classifies in four categories is born the live quality to be better as well as a worse classification, simultaneously may rest on their characteristic to give the different intervention program. These findings can be used to guide the impetus worksite health promotion, it may promote staff's productive forces, the whole work performance, improves the staff physiology and the psychological health, also can promote the more harmonious labor management relation.

並列關鍵字

work stress, health-related quality of life, worksite health promotion, health management

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