我國電子化政府陸續展開多項相關電子化作業,在諸多計畫中,電子公文是增進政府行政效率中最主要的一個計畫;目標是達成公文線上簽核作業30%及公文處理全程電子化。推動電子公文線上簽核作業不僅可提升效率,同時更可以達成節能減碳的目標。系統導入的關鍵因素主要是系統規劃與執行、高階主管的支持、員工配合度來影響績效的部份。自2010年來,新北市政府推動多項線上服務,其中以最近智慧型手機帶來的掌上型政府的風潮最引人注目,若能推動行動線上簽核,將能減少公文等待的時間。 本研究主要研究問題為: 新北市政府推動線上簽核在規劃與執行上遭遇的障礙為何?與解決的方式 新北市政府能否結合行動裝置與線上簽核? .本研究過個案研究法,分析與瞭解在新北市政府推動線上簽核之人力編制與時程安排、導入作法、困難與解決方式以及績效,期望給未來欲發展電子公文線上簽核之其他機關,做為一個重要的參考依據。 經由分析得到以下結論,技術層面是系統以穩定為原則,再進行即時性優化,並加強資訊安全,確保檔案的完整性;組織層面為中央與地方一致的綠能政策獲得高階主管支持,藉由漸進式的推動並利用良善的專案管理及績效評估標準穩定進度,流程整合再造提高一致性與連貫性並降低成本資源;個人層面有充足的教育訓練加強人員資訊能力提高使用者接受度,政策與主管影響積極的員工配合度。
In Taiwan, E-Government has implemented lots of electronic plans, electronic document is the major plan, which enhances the efficiency of government administration. The goal is to reach 30% document online approval-job, and document full electronic processing. Since 2010, the New Taipei City(NTPC) government promotes a large amount of online services, recently the wave of smart phone with on-hand Government is the most striking , by promoting online approval will be able to reduce the time of document to wait. The main research question of this study is: What is the problem to promote the online approval in planning and execution for NTPC government? How to resolve them? How can NTPC government combine with tablet PC and online approval? Promoting this project can not only improve efficiency, but also can reach the goal of saving energy and reducing carbon. The major key factors are planning and implementation of system, support of executives, adaptability of the staff, education training, and user acceptance. The purpose of this study is to investigate and understand the manpower disposition, schedule, difficulties and resolution, and performance in the New Taipei City through research method of case study. It is anticipated that can provide an important reference for other agency to promote Online approval. We get conclusion, in the technical level , chasing stability of system, and then optimization, and strengthen information security and ensure the integrity of the file. In the organizational level, the policy is support by executives, and stabilizing progress by good project management and performance evaluation standards, process integration to improve the coherence and consistency, and reduce the cost. In the personal level, sufficient education and training strengthen information capacity of staff and user acceptance.
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