運用作業風險管理分析機場場面之作業安全

雖然飛機失事常造成人員財產的重大損失，但機場場面的作業安全因為操作頻率高，許多危安事件都因為機場場面的作業疏失所造成。由事故調查分析機場地面事故，大部分起因於操作者沒有依照標準作業程序或作業疏失所導致的。本研究運用作業風險管理之基本工具，探討機場地面事故可能之風險因子，評估後將高風險作業排序後，尋求控制方法以期將風險有效的降低。研究屬於機場場面的作業的高風險因子，就作業人員方面為：技令繁雜及流程不熟悉。就作業人員操作環境方面為：管制位置不佳及動線不佳；就作業人員使用的器具因素方面為：未依規範拖車及動線錯誤。

關鍵字

機場地面安全；工作負荷；監控視野；拖曳車操作程序；作業風險管理

並列摘要

Aircraft accidents/ incidents lead to devastating damage on human lives; however, most aircraft damage contributes to operational errors by ground crewmembers due to intensive workload. Investigations indicated that noncompliance on standard operation procedures (SOP), and lack of error management trainings are major contributing factors leading to such incidents. Current study, in application of Operational Risk Management (ORM) tools, is to investigate the potential risks of daily ground operational tasks avoiding ground incidents. Properly sorted those factors in accordance to their risk levels from high to low risks, control measures are provided to reduce the risk levels to an acceptable risk level. Risk factors requiring effective risk control management are as follows. The complex of technical orders (TOs) and unfamiliarity on operational procedures are the highest risks for ground operators; Improper monitoring positions and aircraft movement plans are environmental factors for error operations; and noncompliance on SOP for towing vehicle operations and wrong moving course of aircraft are major factors that crewmembers usually make mistake on ground operations.