摘要
本病房年進行「住院病患對護理服務滿意度」調查發現，「病房安靜程度」項目得分排名爲最後，可見噪音是本病房住院病患最不滿意之服務項目，爲改善此問題，故成立專案小組，希望能藉由改善提升病患對環境安寧的滿意度。經資料收集發現病房主要噪音來源有：工作人員聲音、印表機聲音、電話鈴聲、家屬訪客聲、各式醫療推車聲音、大門關門聲，針對以上噪音來源，我們進行人員教育宣導、製作警示標語、設備維護保養等措施來改善，結果病患滿意度由3.06提升至3.34。確實提升病患滿意度，亦使同仁工作情緒更穩定，也可提供全院作爲噪音防治之參考。
關鍵字
噪音並列摘要
The purpose of this plan was to reduce noise levels in wards. According to the results of the questionnaire ”Service Satisfaction of Inpatients” collected in our ward in 2002, the score for ”Quietness in the ward” was the lowest among the 23 items of our questionnaire. Obviously, noise in the wards was what our patients were most unsatisfied with. In order to improve this problem and offer our patients a quieter medical environment, we established an action team to monitor the noise and hoped that the findings would improve our patients' satisfaction regarding quietness. After collecting data, we noticed the noise mainly came from the medical staff, the printer in the ward, the ringing of the phones, the visitors, the sounds of moving all kinds of medical carts and closing the doors. We responded to these discoveries by educating our staff and patients' family, making warning signs and keeping our medical instruments in good condition. In a subsequent survey, the patients' satisfaction index rose from 3.06 to 3.34. These improvements not only increase our patients' satisfaction and make the atmosphere among medical staff more tranquil, but also can be a reference in our hospital for overall noise control in the future.