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探討受傷感對親密關係修復之影響：傷人者溝通策略的中介角色及覺知意圖性與關係滿意度的雙調節中介模式
Examining the Influence of Hurt Feelings on Intimate Relationship Repair: The Mediating Role of Perpetrators' Communication Strategies and a Double-Moderated Mediation Model of Perceived Intentionality and Relationship Satisfaction
摘要
本文探討受傷感如何透過傷人者溝通策略來修復親密關係之人際互動過程，以及覺知意圖性和關係滿意度等兩個因素如何影響此人際互動過程。傷人者溝通策略可區分為積極型和消極型溝通策略，前者為關係修復策略及整合性溝通，而後者為靜默等候。本文採用線上問卷調查法，於Amazon Mechanical Turk平台發放問卷，共收取507位有效樣本。分析結果顯示，關係滿意度對「受傷感→關係修復策略→正面關係結果」、「受傷感→整合性溝通→正面關係結果」及「受傷感→整合性溝通→負面關係結果」等三個中介路徑皆具有正向調節效果。進一步來看，在高度的關係滿意度及中度／高度的覺知意圖性的情況下，受傷感會促使傷人者傾向採取關係修復策略，進而產生正面關係結果。再者，在高度的關係滿意度及低度的覺知意圖性的情況下，受傷感則會促使傷人者傾向採用整合性溝通，進而產生正面關係結果及減少負面關係結果。整體來說，關係滿意度是影響受傷感能否透過傷人者溝通策略來修復親密關係的重要因素、受傷感所引發的積極型溝通策略比消極型溝通策略更有利於親密關係的修復，以及積極型溝通策略的選擇會因覺知意圖性程度而有所不同。
並列摘要
This research, from the victim perspective, explored an interpersonal process in which how hurt feelings repair intimate relationships via perpetrator communication and to examine how perceived intentionality and relationship satisfaction simultaneously moderate this interpersonal process. Perpetrators' communication strategies are categorized into active communication (relational repair tactics and integrative communication) and passive communication (loyalty). The data, by using an online survey, were collected from 507 individuals recruited from Amazon Mechanical Turk. The results indicated that relationship satisfaction significantly moderated the indirect effects of hurt on relationship outcomes via relational repair tactics and integrative communication. More specifically, when relationship satisfaction was high and perceived intentionality was from middle to high, hurt motivated perpetrators to adopt relational repair tactics, which in turn led to positive relationship consequences. When relationship satisfaction was high and perceived intentionality was low, victims' hurt prompted perpetrators to engage in integrative communication, which in turn generated more positive and less negative relationship consequences. In general, these findings implicate that relationship satisfaction is a crucial relational factor that can influence the interpersonal process in which how hurt feelings repair intimate relationships via perpetrators' active communication, that active communication elicited by hurt is more conducive to relationship repair than passive communication, and that the selection of active communication varies in the degree of perceived intentionality.