雲端視訊會議服務評選模式建構之研究

Evaluation Model of the Cloud-Based Video Conference Services

張俊陽(Chun-Yang Chang) ； 楊禎為(Jen-Way Yang) ； 邵文川(Wen-Chuan Shao)

《品質學報》 22卷3期 (2015/06) Pp. 255-279

https://doi.org/10.6220/joq.2015.22(3).05

摘要

隨著雲端運算服務興起、通訊環境改變及視訊技術的進步，採用雲端視訊會議服務（CVCS）是未來重要趨勢。而CVCS屬於新的領域，過去相關資料鮮少，使得企業組織在評選CVCS時，具有較大的複雜度與困難度。本研究提出一套客觀及系統化的三階段評選模式，以修正式德菲法為基礎，整合多元理論及專家意見，並結合品質機能展開（QFD）的使用者意見，推導出六個構面共45個指標。最後藉由實際個案確定結果的可行性。本研究結果可供尚未導入CVCS之企業組織做為評選之參考指標，也可讓CVCS供應商做為未來產品改良與業務推廣之參考。

關鍵字

雲端視訊會議服務 ； 修正式德菲法 ； 品質機能展開 ； 評選模式

並列摘要

Video Conference services are rapidly developing due to the discovery of the Cloud Computing Services, with improvement changes to the communication environment and Video Conferencing. The increasing difficulties of choosing and evaluating for the enterprise are due to the professional properties of the Video Conference and specialty properties of the Cloud-Based operation services. In addition, the Cloud-Based Video Conference Service (CVCS) is a new field of research with very few advises historically. With this consideration, the study uses the Modified Delphi Method and the Quality Function Deployment Method to build the Evaluation Method. The study includes the literature review, the user's and expert's suggestions, which strengthens the objective evaluation indicators. With reference to the Evaluation Method, the study would provide an objective, effective, and systematic Evaluation Method. The study proposed the 6 dimensions as 〞Information Quality,〞 〞System Quality,〞 〞Service Quality,〞 〞Perceived Risk,〞 〞Mobile Commerce,〞 and 〞Social Presence.〞 For those enterprises that have not discovered the CVCS, the study also used an individual case to analyze and confirm the possibility of the results which could be a reference for choosing.

並列關鍵字

cloud-based video conference ； modified delphi method ； quality function deployment ； evaluation model

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