COVID-19的威脅已大大改變當前人們的生活型態,各種防疫措施隔離了人與人的社交接觸,迫使許多行業需要大量採行數位化策略,藉以因應人際隔離帶來的總總限制,心理諮商工作也不例外。本文從疫情對於人際社會的影響談起,討論疫情造成的人際疏離、生活習慣的改變以及各種壓力議題,繼而談到疫情引發的心理適應問題,如對於死亡的恐懼與焦慮、與疫情相關的憂鬱、疫情增加精神疾病患者的適應問題、自殺率的提高等。就前述問題,本文認為推動遠距心理諮商(Telecounseling)是疫情時代必要的心理健康因應策略,也是未來心理健康專業的一項重要發展趨勢。因此,本文介紹遠距心理諮商的發展、探討使用遠距心理諮商的優缺點以及相應的倫理議題。同時,也介紹目前華人遠距心理諮商平台的發展現況,從早期臺灣的通訊諮商發展,到兩岸現今蓬勃的視訊諮商發展,期能拋磚引玉,吸引更多學者與諮商實務工作者正視遠距心理諮商的重要價值,共同投入開發與精進。
The COVID- 19 pandemic has significantly transformed people's lifestyles, as various epidemic prevention measures have led to restricted social interactions, prompting numerous industries to adopt extensive digital strategies, to coped with limitations arising from interpersonal isolation. Psychological counseling is no exception. This paper begins by discussing the pandemic's impact on interpersonal relations, exploring the alienation among individuals triggered by the pandemic, changes in life habits, and the advent of various stress-related issues. It then discusses psychological adaptation issues induced by the pandemic, such as fear and anxiety about death, pandemic-related depression, increased adaptation difficulties for mental health patients, and the rise in suicide rates, among others. In response to these issues, this paper contends that promoting telecounseling is a necessary mental health intervention in the pandemic era, representing an important development trend for future mental health professionals. Therefore, this paper presents an overview of the development of telecounseling, its advantages and disadvantages, and addresses the relevant ethical concerns. Additionally, it reviews the current state of Chinese telecounseling platforms, from the early phases of telecommunications counseling in Taiwan to the present-day surge in video counseling across Taiwan and China. The objective is to attract more scholars and counseling practitioners to acknowledge the significant value of telecounseling and encouraging further development and refinement.