- 期刊
- Ahead-of-Print
地區醫院員工協助方案與工作滿意度、離職傾向相關性
The Correlations among Employee Assistance Programs, Job Satisfaction, and Turnover Intention in a District Hospital
摘要
目的：過去許多研究證實推動員工協助方案（Employee Assistance Programs, EAPs）後，有效改善工作穩定度、提升組織績效及提高留任意願，但在醫療產業的相關研究並不廣泛。方法：本研究採橫斷性研究法，以某地區醫院198名在職員工為研究對象進行問卷調查。收案期間為2019年9月共回收154份有效問卷（有效回收率77%）。研究採用逐步迴歸分析方式探討影響離職傾向之主要因素。結果：迴歸分析結果發現，已提供之EAPs滿意程度（B=-1.30；p＜0.01）及工作滿意度（B=-0.09；p＜0.05）對於離職傾向有顯著的負向影響，而未提供之EAPs的急迫程度（B=1.69；p＜0.01）對於離職傾向則有顯著的正向影響。結論：研究結果顯示已提供的EAPs滿意程度及未提供的EAPs急迫程度，是離職傾向的顯著預測因素之一。建議醫療產業機構可調整現有已實施的員工協助方案，以及增設員工認為有急迫需求的協助項目，以符合員工的期待與解決員工問題。
並列摘要
Objects: Previous studies have confirmed that the promotion of Employee Assistance Programs (EAPs) can improve work stability, organizational performance and increase willingness to stay among employees. However, relevant research related to the medical industry is rare. Methods: We adopted a cross-sectional design and approached 198 staff of a district hospital for a questionnaire survey. The study period was from September to December 2019. A total of 154 questionnaires were recovered (recovery rate: 77%). A multiple linear stepwise regression analysis was used to identify major factors affecting turnover intention. Results: satisfaction on implemented EAPs (B=-1.30; p＜0.01) and job satisfaction (B=-0.09; p＜0.05) significantly influenced the turnover intention negatively, and the pressing of non-implemented EAPs (B=1.69; p＜0.01) influenced the turnover intention positively. Conclusion: The satisfaction of implemented EAPs and the pressing of non-implemented EAPs were major factors that predict employees' turnover intention in institutions. We suggest the institutions adjust the implemented EAPs and add EAPs items that were thought urgently required by employees to meet employees' expectations and resolve their problems.