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An Analysis of Differences in Willingness to Use Mobile Payment

行動支付使用意願差異分析

摘要


Recently, with the development of financial technology, mobile payment, which combines credit-card payment habits with the convenience of mobile phones, is expected to become the new mainstream of payment. For mobile payments, in terms of cognition, do people know how to use it? In terms of behavior, is it convenient to use? In terms of affect, do they enjoy using it? This study aims to answer those problem. This study conduct a questionnaire based on ABC model and TPB theory to explore the public's attitude towards mobile payment, illustrate key factor what affects people to adopt mobile payment, and provides a reference for banks to promote mobile payment and stores to provide mobile payment consumption. The result shows that behavior factor is the main consideration that affect people adopt mobile payment.

並列摘要


近來,隨著金融科技的發展,結合信用卡支付習慣與手機便利性的行動支付,預期將成為新的支付主流。對於行動支付,在認知層面上,人們是否了解如何使用?在行為層面上,使用是否方便?在情感層面上,是否享受使用的過程?本研究旨在回答這些問題。本研究基於ABC模型和計劃行為理論(TPB)進行問卷調查,探討公眾對行動支付的態度,並闡明影響人們採用行動支付的關鍵因素,為銀行推廣行動支付及商家提供行動支付消費提供參考。研究結果顯示,行為因素是影響人們採用行動支付的主要考量。

並列關鍵字

行動支付 信用卡 消費行為 變異數分析

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